Abstract
| Language | English |
|---|---|
| Pages | 791-808 |
| Number of pages | 18 |
| Journal | Information Processing and Management |
| Volume | 56 |
| Issue number | 3 |
| Early online date | 25 Jan 2019 |
| DOIs | |
| Publication status | Published - 31 May 2019 |
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Keywords
- information needs
- refugee integration
- information behaviour
- sense making
- asylum seeker
- refused asylum seeker
- refugees
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The information needs matrix : a navigational guide for refugee integration. / Oduntan, Olubukola; Ruthven, Ian.
In: Information Processing and Management, Vol. 56, No. 3, 31.05.2019, p. 791-808.Research output: Contribution to journal › Article
TY - JOUR
T1 - The information needs matrix
T2 - Information Processing and Management
AU - Oduntan, Olubukola
AU - Ruthven, Ian
PY - 2019/5/31
Y1 - 2019/5/31
N2 - This paper presents an information needs matrix as a navigation guide for refugees and host societies to support integration. It is an outcome from an information behaviour investigation into refugee integration, conducted through interviews with asylum seekers and refugees. A sense-making methodology was used as a framework to examine the experiences of refugees, focusing on the situations and information gaps encountered during integration. The study identified information needs on housing, financial, legal and social support, mobility, health, education, employment and state benefits. A unique feature of the proposed matrix is the order dependency of the uncovered needs by our investigation. The findings were validated with observation data collected while undertaking a role at the Scottish Refugee Council. The matrix can be used to guide society’s provisions for integration, assess levels of individual integration and inform the design of information support for refugees.
AB - This paper presents an information needs matrix as a navigation guide for refugees and host societies to support integration. It is an outcome from an information behaviour investigation into refugee integration, conducted through interviews with asylum seekers and refugees. A sense-making methodology was used as a framework to examine the experiences of refugees, focusing on the situations and information gaps encountered during integration. The study identified information needs on housing, financial, legal and social support, mobility, health, education, employment and state benefits. A unique feature of the proposed matrix is the order dependency of the uncovered needs by our investigation. The findings were validated with observation data collected while undertaking a role at the Scottish Refugee Council. The matrix can be used to guide society’s provisions for integration, assess levels of individual integration and inform the design of information support for refugees.
KW - information needs
KW - refugee integration
KW - information behaviour
KW - sense making
KW - asylum seeker
KW - refused asylum seeker
KW - refugees
UR - https://www.sciencedirect.com/journal/information-processing-and-management
U2 - 10.1016/j.ipm.2018.12.001
DO - 10.1016/j.ipm.2018.12.001
M3 - Article
VL - 56
SP - 791
EP - 808
JO - Information Processing and Management
JF - Information Processing and Management
SN - 0306-4573
IS - 3
ER -