The importance of being aesthetic: work, employment and service organization

Dennis P. Nickson, Christopher Warhurst, Anne Witz, Anne Marie Cullen

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Aesthetic knowledge plays an important part in organizational practice, not only as the symbolic context for work, but as an integral part of the work that people do. It suggests that aesthetic reflexivity, which involves an opening up and questioning of what is known, is experienced as part of practice as well as a 'time out' from practice.
Original languageEnglish
Title of host publicationCustomer Service
Subtitle of host publicationEmpowerment and Entrapment
Place of PublicationBasingstoke, UK
Pages170-190
Number of pages20
Publication statusPublished - 29 Mar 2001

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Keywords

  • work
  • aesthetics
  • employment
  • organisations
  • management

Cite this

Nickson, D. P., Warhurst, C., Witz, A., & Cullen, A. M. (2001). The importance of being aesthetic: work, employment and service organization. In Customer Service: Empowerment and Entrapment (pp. 170-190). Basingstoke, UK.