Aesthetic knowledge plays an important part in organizational practice, not only as the symbolic context for work, but as an integral part of the work that people do. It suggests that aesthetic reflexivity, which involves an opening up and questioning of what is known, is experienced as part of practice as well as a 'time out' from practice.
|Title of host publication||Customer Service|
|Subtitle of host publication||Empowerment and Entrapment|
|Place of Publication||Basingstoke, UK|
|Number of pages||20|
|Publication status||Published - 29 Mar 2001|
Nickson, D. P., Warhurst, C., Witz, A., & Cullen, A. M. (2001). The importance of being aesthetic: work, employment and service organization. In Customer Service: Empowerment and Entrapment (pp. 170-190). Basingstoke, UK.