The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation

E.E.B. Ibrahim, M. Joseph

Research output: Contribution to conferencePaper

Abstract

This paper examines the impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector.

Conference

ConferenceEuropean Marketing Academy Conference (EMAC)
CityMurcia, Spain
Period18/05/0421/05/04

Fingerprint

Banking sector
Electronic services
Service delivery
Retail banking
Customer perception

Keywords

  • technology
  • customers
  • electronic service
  • delivery
  • UK
  • retail
  • banking

Cite this

Ibrahim, E. E. B., & Joseph, M. (2004). The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation. Paper presented at European Marketing Academy Conference (EMAC), Murcia, Spain, .
Ibrahim, E.E.B. ; Joseph, M. / The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation. Paper presented at European Marketing Academy Conference (EMAC), Murcia, Spain, .
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author = "E.E.B. Ibrahim and M. Joseph",
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language = "English",
note = "European Marketing Academy Conference (EMAC) ; Conference date: 18-05-2004 Through 21-05-2004",

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Ibrahim, EEB & Joseph, M 2004, 'The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation' Paper presented at European Marketing Academy Conference (EMAC), Murcia, Spain, 18/05/04 - 21/05/04, .

The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation. / Ibrahim, E.E.B.; Joseph, M.

2004. Paper presented at European Marketing Academy Conference (EMAC), Murcia, Spain, .

Research output: Contribution to conferencePaper

TY - CONF

T1 - The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation

AU - Ibrahim, E.E.B.

AU - Joseph, M.

PY - 2004

Y1 - 2004

N2 - This paper examines the impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector.

AB - This paper examines the impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector.

KW - technology

KW - customers

KW - electronic service

KW - delivery

KW - UK

KW - retail

KW - banking

UR - http://www.emac-online.org/r/default.asp?iId=IIFKL

M3 - Paper

ER -

Ibrahim EEB, Joseph M. The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation. 2004. Paper presented at European Marketing Academy Conference (EMAC), Murcia, Spain, .