The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation

E.E.B. Ibrahim; M. Joseph

The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation

E.E.B. Ibrahim, M. Joseph

Marketing

Research output: Contribution to conference › Paper

Abstract

This paper examines the impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector.

Original language	English
Publication status	Published - 2004
Event	European Marketing Academy Conference (EMAC) - Murcia, Spain Duration: 18 May 2004 → 21 May 2004

Conference

Conference	European Marketing Academy Conference (EMAC)
City	Murcia, Spain
Period	18/05/04 → 21/05/04

Keywords

technology
customers
electronic service
delivery
UK
retail
banking

Cite this

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title = "The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation",

abstract = "This paper examines the impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector.",

keywords = "technology, customers, electronic service, delivery, UK, retail, banking",

author = "E.E.B. Ibrahim and M. Joseph",

year = "2004",

language = "English",

note = "European Marketing Academy Conference (EMAC) ; Conference date: 18-05-2004 Through 21-05-2004",

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AU - Ibrahim, E.E.B.

AU - Joseph, M.

PY - 2004

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N2 - This paper examines the impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector.

AB - This paper examines the impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector.

KW - technology

KW - customers

KW - electronic service

KW - delivery

KW - UK

KW - retail

KW - banking

UR - http://www.emac-online.org/r/default.asp?iId=IIFKL

M3 - Paper

T2 - European Marketing Academy Conference (EMAC)

Y2 - 18 May 2004 through 21 May 2004

ER -

The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation

Abstract

Conference

Keywords

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Cite this