This paper provides an overview of the Indian IT-enabled services and business process outsourcing sector.
|Publication status||Unpublished - Apr 2009|
|Event||27th International Labour Process Conference - Edinburgh, United Kingdom|
Duration: 6 Apr 2009 → 8 Apr 2009
|Conference||27th International Labour Process Conference|
|Period||6/04/09 → 8/04/09|
- IT-enabled services
- business process outsourcing
Howcroft, D., Richardson, H., & Taylor, P. (2009). The good, the bad and the ugly: an overview of the Indian ITES-BPO sector. Paper presented at 27th International Labour Process Conference, Edinburgh, United Kingdom.