The good, the bad and the ugly: an overview of the Indian ITES-BPO sector

D. Howcroft, H. Richardson, Philip Taylor

Research output: Contribution to conferencePaper

Abstract

This paper provides an overview of the Indian IT-enabled services and business process outsourcing sector.
Original languageEnglish
Publication statusUnpublished - Apr 2009
Event27th International Labour Process Conference - Edinburgh, United Kingdom
Duration: 6 Apr 20098 Apr 2009

Conference

Conference27th International Labour Process Conference
CountryUnited Kingdom
CityEdinburgh
Period6/04/098/04/09

Keywords

  • IT-enabled services
  • business process outsourcing
  • ITES
  • BPO

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    Howcroft, D., Richardson, H., & Taylor, P. (2009). The good, the bad and the ugly: an overview of the Indian ITES-BPO sector. Paper presented at 27th International Labour Process Conference, Edinburgh, United Kingdom.