Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.
|Title of host publication||Working Life|
|Subtitle of host publication||Renewing Labour Process Analysis|
|Place of Publication||Basingstoke|
|Number of pages||24|
|Publication status||Published - Mar 2010|
- service work
- call centres
- call centre value chain
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Increasing inward investment in Scotland and enhancing union responses to offshoring and international labour standards
Philip Taylor (Participant)
Impact: Impact - for External Portal › Economic and commerce, Policy and legislationFile