Abstract
Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.
| Original language | English |
|---|---|
| Title of host publication | Working Life |
| Subtitle of host publication | Renewing Labour Process Analysis |
| Place of Publication | Basingstoke |
| Publisher | Palgrave Macmillan Ltd. |
| Pages | 244-268 |
| Number of pages | 24 |
| ISBN (Print) | 9780230222236 |
| Publication status | Published - Mar 2010 |
Keywords
- globalization
- service work
- call centres
- call centre value chain
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Dive into the research topics of 'The globalization of service work: analyzing the transnational call centre value chain'. Together they form a unique fingerprint.Impacts
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Increasing inward investment in Scotland and enhancing union responses to offshoring and international labour standards
Taylor, P. (Main contact)
Impact: Impact - for External Portal › Economic and commerce, Policy and legislation
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