The globalization of service work: analyzing the transnational call centre value chain

P. Taylor, Paul Thompson (Editor), Chris Smith (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

157 Downloads (Pure)

Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.
Original languageEnglish
Title of host publicationWorking Life
Subtitle of host publicationRenewing Labour Process Analysis
Place of PublicationBasingstoke
Pages244-268
Number of pages24
Publication statusPublished - Mar 2010

Keywords

  • globalization
  • service work
  • call centres
  • call centre value chain

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  • Impacts

    Increasing inward investment in Scotland and enhancing union responses to offshoring and international labour standards

    Philip Taylor (Participant)

    Impact: Impact - for External PortalEconomic and commerce, Policy and legislation

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    Cite this

    Taylor, P., Thompson, P. (Ed.), & Smith, C. (Ed.) (2010). The globalization of service work: analyzing the transnational call centre value chain. In Working Life : Renewing Labour Process Analysis (pp. 244-268).