The globalization of service work: analyzing the transnational call centre value chain

P. Taylor, Paul Thompson (Editor), Chris Smith (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.
LanguageEnglish
Title of host publicationWorking Life
Subtitle of host publicationRenewing Labour Process Analysis
Place of PublicationBasingstoke
Pages244-268
Number of pages24
Publication statusPublished - Mar 2010

Fingerprint

Value chain
Globalization
Service work
Call centres

Keywords

  • globalization
  • service work
  • call centres
  • call centre value chain

Cite this

Taylor, P., Thompson, P. (Ed.), & Smith, C. (Ed.) (2010). The globalization of service work: analyzing the transnational call centre value chain. In Working Life : Renewing Labour Process Analysis (pp. 244-268). Basingstoke.
Taylor, P. ; Thompson, Paul (Editor) ; Smith, Chris (Editor). / The globalization of service work : analyzing the transnational call centre value chain. Working Life : Renewing Labour Process Analysis. Basingstoke, 2010. pp. 244-268
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Taylor, P, Thompson, P (ed.) & Smith, C (ed.) 2010, The globalization of service work: analyzing the transnational call centre value chain. in Working Life : Renewing Labour Process Analysis. Basingstoke, pp. 244-268.

The globalization of service work : analyzing the transnational call centre value chain. / Taylor, P.; Thompson, Paul (Editor); Smith, Chris (Editor).

Working Life : Renewing Labour Process Analysis. Basingstoke, 2010. p. 244-268.

Research output: Chapter in Book/Report/Conference proceedingChapter

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KW - globalization

KW - service work

KW - call centres

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CY - Basingstoke

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Taylor P, Thompson P, (ed.), Smith C, (ed.). The globalization of service work: analyzing the transnational call centre value chain. In Working Life : Renewing Labour Process Analysis. Basingstoke. 2010. p. 244-268