The globalization of service work: analyzing the transnational call centre value chain

P. Taylor, Paul Thompson (Editor), Chris Smith (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

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Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.
Original languageEnglish
Title of host publicationWorking Life
Subtitle of host publicationRenewing Labour Process Analysis
Place of PublicationBasingstoke
Pages244-268
Number of pages24
Publication statusPublished - Mar 2010

Keywords

  • globalization
  • service work
  • call centres
  • call centre value chain

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