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The electronic service quality model: the moderating effect of customer self-efficacy
Youjae Yi, Taeshik Gong
Marketing
Research output
:
Contribution to journal
›
Article
›
peer-review
55
Citations (Scopus)
27
Downloads (Pure)
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Dive into the research topics of 'The electronic service quality model: the moderating effect of customer self-efficacy'. Together they form a unique fingerprint.
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Business & Economics
Self-efficacy
100%
Electronic Services
90%
Moderating Effect
58%
Service Quality
54%
Predictors
37%
Self-efficacy Theory
28%
Customer Satisfaction
26%
Repurchase Intention
21%
Word-of-mouth
17%
Customer Loyalty
16%
Traits
15%
Social Sciences
customer
61%
self-efficacy
56%
electronics
49%
loyalty
10%
Medicine & Life Sciences
Self Efficacy
72%
Intention
16%