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The electronic service quality model: the moderating effect of customer self-efficacy
Youjae Yi, Taeshik Gong
Marketing
Research output
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Contribution to journal
›
Article
›
peer-review
74
Citations (Scopus)
27
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Dive into the research topics of 'The electronic service quality model: the moderating effect of customer self-efficacy'. Together they form a unique fingerprint.
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Social Sciences
Electronic Engineering
100%
Customer
100%
Self-Efficacy
100%
Service Industries
100%
Satisfaction
12%
Support
6%
Hypothesis
6%
Loyalty
6%
Environment
6%
Research
6%
Theory
6%
Influence
6%
Psychology
Intention
12%
Research
6%