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The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Youjae Yi, Taeshik Gong
Marketing
Research output
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Contribution to journal
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Article
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peer-review
208
Citations (Scopus)
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Computer Science
Justice Perception
100%
Positive Affect
25%
Negative Affect
25%
Interactional Justice
12%
Social Sciences
Social Exchange Theory
12%