The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

S.C. Bolton, I. Grugulia, S. Vincent, R. Leidner

    Research output: Contribution to conferencePaper

    Abstract

    This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.
    Original languageEnglish
    Publication statusUnpublished - Mar 2010
    Event27th International Labour Process Conference - Edinburgh, United Kingdom
    Duration: 6 Apr 20098 Apr 2009

    Conference

    Conference27th International Labour Process Conference
    CountryUnited Kingdom
    CityEdinburgh
    Period6/04/098/04/09

    Keywords

    • emotional labour
    • workplace
    • labour process
    • emotional inteligence

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