The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

S.C. Bolton, I. Grugulia, S. Vincent, R. Leidner

    Research output: Contribution to conferencePaper

    Abstract

    This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

    Conference

    Conference27th International Labour Process Conference
    CountryUnited Kingdom
    CityEdinburgh
    Period6/04/098/04/09

    Fingerprint

    Emotional labour
    Emotional intelligence
    Soft skills
    Labour process

    Keywords

    • emotional labour
    • workplace
    • labour process
    • emotional inteligence

    Cite this

    Bolton, S. C., Grugulia, I., Vincent, S., & Leidner, R. (2010). The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. Paper presented at 27th International Labour Process Conference, Edinburgh, United Kingdom.
    Bolton, S.C. ; Grugulia, I. ; Vincent, S. ; Leidner, R. / The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. Paper presented at 27th International Labour Process Conference, Edinburgh, United Kingdom.
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    title = "The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work",
    abstract = "This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.",
    keywords = "emotional labour, workplace, labour process, emotional inteligence",
    author = "S.C. Bolton and I. Grugulia and S. Vincent and R. Leidner",
    year = "2010",
    month = "3",
    language = "English",
    note = "27th International Labour Process Conference ; Conference date: 06-04-2009 Through 08-04-2009",

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    Bolton, SC, Grugulia, I, Vincent, S & Leidner, R 2010, 'The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work' Paper presented at 27th International Labour Process Conference, Edinburgh, United Kingdom, 6/04/09 - 8/04/09, .

    The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. / Bolton, S.C.; Grugulia, I.; Vincent, S.; Leidner, R.

    2010. Paper presented at 27th International Labour Process Conference, Edinburgh, United Kingdom.

    Research output: Contribution to conferencePaper

    TY - CONF

    T1 - The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

    AU - Bolton, S.C.

    AU - Grugulia, I.

    AU - Vincent, S.

    AU - Leidner, R.

    PY - 2010/3

    Y1 - 2010/3

    N2 - This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

    AB - This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

    KW - emotional labour

    KW - workplace

    KW - labour process

    KW - emotional inteligence

    UR - http://www.udel.edu/uaa/pdfs/labour_process_conference_flyer.pdf

    M3 - Paper

    ER -

    Bolton SC, Grugulia I, Vincent S, Leidner R. The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. 2010. Paper presented at 27th International Labour Process Conference, Edinburgh, United Kingdom.