The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

S.C. Bolton; I. Grugulia; S. Vincent; R. Leidner

The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

S.C. Bolton, I. Grugulia, S. Vincent, R. Leidner

Research output: Contribution to conference › Paper

Abstract

This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

Original language	English
Publication status	Unpublished - Mar 2010
Event	27th International Labour Process Conference - Edinburgh, United Kingdom Duration: 6 Apr 2009 → 8 Apr 2009

Conference

Conference	27th International Labour Process Conference
Country/Territory	United Kingdom
City	Edinburgh
Period	6/04/09 → 8/04/09

Keywords

emotional labour
workplace
labour process
emotional inteligence

Cite this

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title = "The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work",

abstract = "This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.",

keywords = "emotional labour, workplace, labour process, emotional inteligence",

author = "S.C. Bolton and I. Grugulia and S. Vincent and R. Leidner",

year = "2010",

month = mar,

language = "English",

note = "27th International Labour Process Conference ; Conference date: 06-04-2009 Through 08-04-2009",

}

TY - CONF

T1 - The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

AU - Bolton, S.C.

AU - Grugulia, I.

AU - Vincent, S.

AU - Leidner, R.

PY - 2010/3

Y1 - 2010/3

N2 - This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

AB - This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

KW - emotional labour

KW - workplace

KW - labour process

KW - emotional inteligence

UR - http://www.udel.edu/uaa/pdfs/labour_process_conference_flyer.pdf

M3 - Paper

T2 - 27th International Labour Process Conference

Y2 - 6 April 2009 through 8 April 2009

ER -

The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

Abstract

Conference

Keywords

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Cite this