This paper aims to address the question whether or not quality-driven organisations have, in practice, tended to adjust their performance appraisal systems to integrate total quality management (TQM) requirements. The results indicated that only a minority of the respondents were satisfied with their TQM programmes. But this comparative lack of success did not lead them to eliminate performance appraisal altogether, as advocated by Deming and others because of the role of systems-level causes of performance variation.
|Number of pages||20|
|Journal||International Journal of Operations and Production Management|
|Publication status||Published - 2006|
- performance appraisal
- total quality management
- performance management
- management theory