The compatibility of performance appraisal systems with TQM principles - evidence from current practice

E. Soltani; R.B. Van Der Meer; T.M. Williams; P. Lai

doi:10.1108/01443570610637030

The compatibility of performance appraisal systems with TQM principles - evidence from current practice

E. Soltani, R.B. Van Der Meer, T.M. Williams, P. Lai

Management Science

Research output: Contribution to journal › Article › peer-review

42 Citations (Scopus)

Abstract

This paper aims to address the question whether or not quality-driven organisations have, in practice, tended to adjust their performance appraisal systems to integrate total quality management (TQM) requirements. The results indicated that only a minority of the respondents were satisfied with their TQM programmes. But this comparative lack of success did not lead them to eliminate performance appraisal altogether, as advocated by Deming and others because of the role of systems-level causes of performance variation.

Original language	English
Pages (from-to)	92-112
Number of pages	20
Journal	International Journal of Operations and Production Management
Volume	26
Issue number	1
DOIs	https://doi.org/10.1108/01443570610637030
Publication status	Published - 2006

Keywords

performance appraisal
total quality management
performance management
management theory

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1108/01443570610637030

Cite this

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The compatibility of performance appraisal systems with TQM principles - evidence from current practice

Abstract

Keywords

UN SDGs

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