The application of facilities management expertise to the hotel renovation process

Ahmed Hassanien, Erwin Losekoot

    Research output: Contribution to journalArticle

    21 Citations (Scopus)

    Abstract

    This paper considers the renovation of hotels in the context of facilities management. It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the "softer" customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners.
    Original languageEnglish
    Pages (from-to)230-238
    Number of pages8
    JournalFacilities
    Volume20
    Issue number7-8
    DOIs
    Publication statusPublished - 2002

    Keywords

    • facilities management
    • hospitality management
    • hotels
    • hospitality industry

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