The adoption of a retail oriented marketing mix for bank branch operations

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Abstract

This article considers the major emphasis currently being placed by the retail banks on the distribution element of the marketing mix. In particular, it demonstrates that the retail banks within the UK have recognised the importance of the branch network in achieving a competitive advantage and are currently active to a greater or lesser degree in adopting a retail-oriented marketing mix for bank branch operations. The article goes on to argue that the mix has not yet been successfully co-ordinated as a result of the limited remit of marketing personnel within the banking sector.
Original languageEnglish
Pages (from-to)404-413
Number of pages10
JournalService Industries Journal
Volume12
Issue number3
DOIs
Publication statusPublished - 1992

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Keywords

  • bank branch
  • adoption
  • retail orientated
  • marketing mix
  • operations

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