System and user strategies to repair conversational breakdowns of spoken dialogue systems: a scoping review

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

Abstract

Spoken Dialogue Systems (SDSs) are critical in facilitating natural and efficient human-machine interaction through speech. SDSs frequently encounter challenges in managing complex dialogues, resulting in communication breakdowns, which include misunder- standings— where the system misunderstands user input— and non-understandings— where the system fails to interpret the input at all. Strategies to repair these breakdowns have been investigated across multiple disciplines; despite this interest, the findings from these studies are inconsistent and hinder comparative analysis due to the use of diverse methodologies and terminologies. To address this gap, this scoping review systematically examines SDS and user repair strategies within a broad spectrum of literature. Based on 36 papers out of 818 found, we provide two comprehensive frameworks: one categorising SDS system-repair strategies into six distinct categories and the other user-repair strategies into five categories. Our analysis reveals a disparity in the literature’s focus on repair strategies, highlighting, in particular, the lack of research on less explored strategies, such as Information and Disclosure repair strategies, providing potential avenues for future research directions in this area.
Original languageEnglish
Title of host publicationACM Conversational User Interfaces 2024 (CUI '24)
Place of PublicationNew York, NY, USA
Number of pages13
ISBN (Electronic)9798400705113
DOIs
Publication statusE-pub ahead of print - 10 Jul 2024
Event6th International Conference on Conversational User Interfaces - Luxembourg , Luxembourg
Duration: 8 Jul 202410 Jul 2024
Conference number: 6
https://cui.acm.org/2024/

Conference

Conference6th International Conference on Conversational User Interfaces
Abbreviated titleCUI 2024
Country/TerritoryLuxembourg
CityLuxembourg
Period8/07/2410/07/24
Internet address

Keywords

  • spoken dialogue systems
  • conversational agents
  • conversational breakdowns
  • repair strategies
  • recovery strategies

Fingerprint

Dive into the research topics of 'System and user strategies to repair conversational breakdowns of spoken dialogue systems: a scoping review'. Together they form a unique fingerprint.

Cite this