Supplier quality improvement: the value of information under uncertainty

John Quigley, Lesley Walls, Güven Demirel, Bart McCarthy, Mahdi Parsa

Research output: Contribution to journalArticlepeer-review

37 Citations (Scopus)
109 Downloads (Pure)


We consider supplier development decisions for prime manufacturers with extensive supply bases producing complex, highly engineered products. We propose a novel modelling approach to support supply chain managers decide the optimal level of investment to improve quality performance under uncertainty. We develop a Poisson-Gamma model within a Bayesian framework, representing both the epistemic and aleatory uncertainties in non-conformance rates. Estimates are obtained to value a supplier quality improvement activity and assess if it is worth gaining more information to reduce epistemic uncertainty. The theoretical properties of our model provide new insights about the relationship between the degree of epistemic uncertainty, the effectiveness of development programmes, and the levels of investment. We find that the optimal level of investment does not have a monotonic relationship with the rate of effectiveness. If investment is deferred until epistemic uncertainty is removed then the expected optimal investment monotonically decreases as prior variance increases but only if the prior mean is above a critical threshold. We develop methods to facilitate practical application of the model to industrial decisions by a) enabling use of the model with typical data available to major companies and b) developing computationally efficient approximations that can be implemented easily. Application to a real industry context illustrates the use of the model to support practical planning decisions to learn more about supplier quality and to invest in improving supplier capability.
Original languageEnglish
Pages (from-to)932-947
Number of pages16
JournalEuropean Journal of Operational Research
Issue number3
Early online date26 May 2017
Publication statusPublished - 1 Feb 2018


  • decision analysis
  • manufacturing
  • Supply Chain Management
  • risk analysis
  • uncertainty modelling


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