Subjective norms: effects on job satisfaction

Terry Lam, Tom Baum, Ray Pine

Research output: Contribution to journalArticle

25 Citations (Scopus)

Abstract

To investigate new employees' socialization in a more structured manner, it is necessary to contextualize the process by considering moderators impacting upon the relationship between unmet expectations regarding workplace benefits and atmosphere. These considerations must also be related to the socialization outcomes, including job satisfaction and turnover intentions. The primary objective of this study is to investigate the impact of subjective norms as a potential moderator on these relationships. Results show that subjective norms interact on job satisfaction but not on turnover intentions. Unique Chinese cultural features are also considered. Good mentorship and family-contact events are recommended to enhance new employees' job satisfaction.
LanguageEnglish
Pages160-177
Number of pages17
JournalAnnals of Tourism Research
Volume30
Issue number1
DOIs
Publication statusPublished - 2003

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job satisfaction
turnover
moderator
socialization
workplace
employee
atmosphere
contact
event
effect
norm
Job satisfaction
Subjective norm
Socialization
Employees
Moderator
Turnover intention
family

Keywords

  • socialisation
  • subjective norms
  • job satisfaction
  • employment
  • tourism
  • hospitality industry

Cite this

Lam, Terry ; Baum, Tom ; Pine, Ray. / Subjective norms: effects on job satisfaction. In: Annals of Tourism Research. 2003 ; Vol. 30, No. 1. pp. 160-177.
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Subjective norms: effects on job satisfaction. / Lam, Terry; Baum, Tom; Pine, Ray.

In: Annals of Tourism Research, Vol. 30, No. 1, 2003, p. 160-177.

Research output: Contribution to journalArticle

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