Striving under chaos: the effects of market turbulence and organisational flux on call centre work

P. Taylor, C.J. Baldry, G. Gall, P.M. Bain

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Chapter examines the effects of market turbulence and organisational flux on call centre work.
LanguageEnglish
Title of host publicationEmployment, Trade Union Renewal and the Future of Work
Pages20-40
Number of pages20
Publication statusPublished - 2005

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Chaos
Turbulence
Call centres

Keywords

  • call centres
  • organisational management
  • employment
  • trade unions

Cite this

Taylor, P., Baldry, C. J., Gall, G., & Bain, P. M. (2005). Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In Employment, Trade Union Renewal and the Future of Work (pp. 20-40)
Taylor, P. ; Baldry, C.J. ; Gall, G. ; Bain, P.M. / Striving under chaos: the effects of market turbulence and organisational flux on call centre work. Employment, Trade Union Renewal and the Future of Work. 2005. pp. 20-40
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Taylor, P, Baldry, CJ, Gall, G & Bain, PM 2005, Striving under chaos: the effects of market turbulence and organisational flux on call centre work. in Employment, Trade Union Renewal and the Future of Work. pp. 20-40.

Striving under chaos: the effects of market turbulence and organisational flux on call centre work. / Taylor, P.; Baldry, C.J.; Gall, G.; Bain, P.M.

Employment, Trade Union Renewal and the Future of Work. 2005. p. 20-40.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Taylor P, Baldry CJ, Gall G, Bain PM. Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In Employment, Trade Union Renewal and the Future of Work. 2005. p. 20-40