Striving under chaos: the effects of market turbulence and organisational flux on call centre work

P. Taylor; C.J. Baldry; G. Gall; P.M. Bain

Striving under chaos: the effects of market turbulence and organisational flux on call centre work

P. Taylor, C.J. Baldry, G. Gall, P.M. Bain

Work, Employment And Organisation

Research output: Chapter in Book/Report/Conference proceeding › Chapter

1 Citation (Scopus)

Abstract

Chapter examines the effects of market turbulence and organisational flux on call centre work.

Original language	English
Title of host publication	Employment, Trade Union Renewal and the Future of Work
Pages	20-40
Number of pages	20
Publication status	Published - 2005

Keywords

call centres
organisational management
employment
trade unions

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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title = "Striving under chaos: the effects of market turbulence and organisational flux on call centre work",

abstract = "Chapter examines the effects of market turbulence and organisational flux on call centre work.",

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author = "P. Taylor and C.J. Baldry and G. Gall and P.M. Bain",

year = "2005",

language = "English",

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pages = "20--40",

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}

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AU - Taylor, P.

AU - Baldry, C.J.

AU - Gall, G.

AU - Bain, P.M.

PY - 2005

Y1 - 2005

N2 - Chapter examines the effects of market turbulence and organisational flux on call centre work.

AB - Chapter examines the effects of market turbulence and organisational flux on call centre work.

KW - call centres

KW - organisational management

KW - employment

KW - trade unions

UR - http://www.palgrave.com/products/title.aspx?PID=267293

M3 - Chapter

SN - 140391477X

SP - 20

EP - 40

BT - Employment, Trade Union Renewal and the Future of Work

ER -

Striving under chaos: the effects of market turbulence and organisational flux on call centre work

Abstract

Keywords

UN SDGs

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