Stretching the service triangle: the double role of the customer as coping mechanism and source of employment degradation in food retailing

Tasos Hadjisolomou; Ian Cunningham

Stretching the service triangle: the double role of the customer as coping mechanism and source of employment degradation in food retailing

Work, Employment And Organisation

Research output: Contribution to conference › Paper

Original language	English
Publication status	Published - 7 Sept 2016
Event	Work Employment and Society - Leeds, United Kingdom Duration: 6 Sept 2016 → 9 Sept 2016

Conference

Conference	Work Employment and Society
Country/Territory	United Kingdom
City	Leeds
Period	6/09/16 → 9/09/16

Keywords

food retail
role of customer
service triangle

Cite this

@conference{c03dec1a7f6a4fc39775091fceabd71d,

title = "Stretching the service triangle: the double role of the customer as coping mechanism and source of employment degradation in food retailing",

keywords = "food retail, role of customer, service triangle",

author = "Tasos Hadjisolomou and Ian Cunningham",

year = "2016",

month = sep,

day = "7",

language = "English",

note = "Work Employment and Society ; Conference date: 06-09-2016 Through 09-09-2016",

}