Stretching the service triangle: the double role of the customer as coping mechanism and source of employment degradation in food retailing

Original language	English
Publication status	Published - 7 Sept 2016
Event	Work Employment and Society - Leeds, United Kingdom Duration: 6 Sept 2016 → 9 Sept 2016

Conference

Conference	Work Employment and Society
Country/Territory	United Kingdom
City	Leeds
Period	6/09/16 → 9/09/16

Keywords

• food retail
• role of customer
• service triangle

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Hadjisolomou, T., & Cunningham, I. (2016). Stretching the service triangle: the double role of the customer as coping mechanism and source of employment degradation in food retailing. Paper presented at Work Employment and Society , Leeds, United Kingdom.

Hadjisolomou, Tasos ; Cunningham, Ian. / Stretching the service triangle : the double role of the customer as coping mechanism and source of employment degradation in food retailing. Paper presented at Work Employment and Society , Leeds, United Kingdom.

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title = "Stretching the service triangle: the double role of the customer as coping mechanism and source of employment degradation in food retailing",

keywords = "food retail, role of customer, service triangle",

author = "Tasos Hadjisolomou and Ian Cunningham",

year = "2016",

month = sep,

day = "7",

language = "English",

note = "Work Employment and Society ; Conference date: 06-09-2016 Through 09-09-2016",

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Hadjisolomou, T & Cunningham, I 2016, 'Stretching the service triangle: the double role of the customer as coping mechanism and source of employment degradation in food retailing', Paper presented at Work Employment and Society , Leeds, United Kingdom, 6/09/16 - 9/09/16.

Stretching the service triangle : the double role of the customer as coping mechanism and source of employment degradation in food retailing. / Hadjisolomou, Tasos; Cunningham, Ian.

2016. Paper presented at Work Employment and Society , Leeds, United Kingdom.

Research output: Contribution to conference › Paper

TY - CONF

T1 - Stretching the service triangle

T2 - Work Employment and Society

AU - Hadjisolomou, Tasos

AU - Cunningham, Ian

PY - 2016/9/7

Y1 - 2016/9/7

KW - food retail

KW - role of customer

KW - service triangle

M3 - Paper

Y2 - 6 September 2016 through 9 September 2016

ER -

Hadjisolomou T, Cunningham I. Stretching the service triangle: the double role of the customer as coping mechanism and source of employment degradation in food retailing. 2016. Paper presented at Work Employment and Society , Leeds, United Kingdom.