Stretching the service triangle: the double role of the customer as coping mechanism and source of employment degradation in food retailing

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusPublished - 7 Sep 2016
EventWork Employment and Society - Leeds, United Kingdom
Duration: 6 Sep 20169 Sep 2016

Conference

ConferenceWork Employment and Society
CountryUnited Kingdom
CityLeeds
Period6/09/169/09/16

Keywords

  • food retail
  • role of customer
  • service triangle

Cite this