Street-level practice, personalisation and co-production in employability: insights from local services with lone parents

Colin Lindsay, Sarah Pearson, Elaine Batty, Anne Marie Cullen, Will Eadson

Research output: Contribution to journalArticle

Abstract

Policymakers in the UK have promised to deliver personalised employability services for vulnerable jobseekers. However, unemployed people often describe their engagement with state-funded services as defined by: the offer of low cost, standardised job search services; and pressure to accept any job, irrespective of quality or appropriateness. This article argues that more progressive, co-produced alternatives are possible. We draw on an evaluation of local, third sector-led services targeting lone parents (LPs) in five local government areas in Scotland. Our research involved more than 100 in-depth interviews with both service providers and LPs. We find that partnership-oriented co-governance mechanisms facilitated collaborative approaches to the management of services and processes of co-production. LPs expressed positive views of the personalised services that were co-produced. We conclude that a commitment to collaboration and co-production may be more effective in promoting personalised services that are responsive to the needs of vulnerable groups.
LanguageEnglish
Pages647-658
Number of pages12
JournalSocial Policy and Society
Volume18
Issue number4
Early online date21 May 2019
DOIs
Publication statusPublished - 1 Oct 2019

Fingerprint

coproduction
employability
personalization
parents
job search
tertiary sector
service provider
commitment
governance
costs
interview
evaluation
management
Group

Keywords

  • employability
  • Co-production
  • active labour market policy
  • unemployment
  • public services
  • public management

Cite this

Lindsay, Colin ; Pearson, Sarah ; Batty, Elaine ; Cullen, Anne Marie ; Eadson, Will. / Street-level practice, personalisation and co-production in employability : insights from local services with lone parents. In: Social Policy and Society. 2019 ; Vol. 18, No. 4. pp. 647-658.
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Street-level practice, personalisation and co-production in employability : insights from local services with lone parents. / Lindsay, Colin; Pearson, Sarah; Batty, Elaine; Cullen, Anne Marie; Eadson, Will.

In: Social Policy and Society, Vol. 18, No. 4, 01.10.2019, p. 647-658.

Research output: Contribution to journalArticle

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