State of the art literature review on performance measurement

Sai Nudurupati, Umit Bititci, V. Kumar, F.T.S. Chan

Research output: Contribution to journalArticle

259 Citations (Scopus)
3446 Downloads (Pure)

Abstract

The performance measurement revolution started in the late 1970s with the dissatisfaction of traditional backward looking accounting systems. Since then the literature in this field is emerging. Most of the focus was on designing performance measurement system (PMS), with few studies illustrating the issues in implementing and using PMS. Although Management Information Systems (MIS) and change management are important enablers of PMS, their role is not very well understood. Hence the objective of this paper is to review literature on the role of MIS and change management throughout the lifecycle of performance measurement, i.e. design, implementation and use stages. This paper not only discusses the role of MIS and change management throughout PMS lifecycle but also discusses PMS in the context of emerging business environment such as globalization, servitization, and networking in the context of multi-cultural environment. Finally it identifies research challenges for PMS in the emerging business environment.
Original languageEnglish
Pages (from-to)279-290
Number of pages12
JournalComputers and Industrial Engineering
Volume60
Issue number2
Early online date15 Dec 2010
DOIs
Publication statusPublished - Mar 2011

Keywords

  • management information systems
  • resistance
  • management commitment
  • change management
  • information behaviour
  • performance measurement

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