TY - UNPB
T1 - Skills, organisational performance and economic activity in the hospitality industry
T2 - a literature review
AU - Nickson, Dennis
AU - Baum, Tom
AU - Losekoot, Erwin
AU - Morrison, Alison
AU - Frochot, Isabelle
PY - 2002
Y1 - 2002
N2 - This monograph aims to understand the pressures which push organisations to adopt particular routes to competitive advantage. The monograph aims to discover if the best practice high skill, high wage and high quality route is used in the hospitality industry. It seeks to determine the influence of companies' product market strategies and their in-company and external structural factors on skills levels, work organisation, job design and people management systems. The monograph looked at the notion of best practice approaches and then moved on to consider the best way to carry forward the future research agenda of reviewing the nature of human resource management (HRM) in the hospitality sector. Conclusions were drawn from a range of interviews and from existing work which has sought to address the issue of HRM in the hospitality sector.
AB - This monograph aims to understand the pressures which push organisations to adopt particular routes to competitive advantage. The monograph aims to discover if the best practice high skill, high wage and high quality route is used in the hospitality industry. It seeks to determine the influence of companies' product market strategies and their in-company and external structural factors on skills levels, work organisation, job design and people management systems. The monograph looked at the notion of best practice approaches and then moved on to consider the best way to carry forward the future research agenda of reviewing the nature of human resource management (HRM) in the hospitality sector. Conclusions were drawn from a range of interviews and from existing work which has sought to address the issue of HRM in the hospitality sector.
KW - organisational performance
KW - economic activity
KW - hospitality industry
KW - literature review
KW - human resource management
M3 - Working paper
BT - Skills, organisational performance and economic activity in the hospitality industry
CY - Coventry
ER -