Skills and work in the hospitality sector: the case of hotel front office employees in China

H.J. Kong, T.G. Baum

Research output: Contribution to journal › Article

55 Citations (Scopus)

Abstract

The purpose of this paper is to develop a picture of the skills profiles, work background, educational attainment, attitudes and plans of the employees in front office in hotels in China by means of a survey of employees in four and five star hotels. Results show that the main workforce strength of front office in Chinese hotels consists of graduates from tourism colleges and professional schools. Front office work is a challenging and demanding area of work and oral communication is identified as the most important skill.
Original languageEnglish
Pages (from-to)509-518
Number of pages9
JournalInternational Journal of Contemporary Hospitality Management
Volume18
Issue number6
DOIs
Publication statusPublished - 2006

Keywords

  • careers
  • china
  • hospitality industry
  • hotels
  • skills
  • training

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