Six Sigma in the Indian software industry: some observations and results from a pilot survey

R. Mahanti, J. Antony

Research output: Contribution to journalArticle

23 Citations (Scopus)

Abstract

The aim of this paper is to present the results from an empirical investigation of Six Sigma in the Indian software industry The paper begins with a review of literature of Six Sigma and its role in the software industry. The importance of Six Sigma in the software domain is presented, followed by presentation of the results from an empirical investigation of Six Sigma in the Indian software industry The research reflects the status of Six Sigma application and implementation in the software industry, identifies the commonly used statistical and non statistical and software engineering tools and frameworks used within software business; and determines the critical success factors (CSFs) for a successful Six Sigma initiative in the software/IT industry. The most important factor was management commitment and involvement. Documentation management and suppliers' involvement were found to be the least important factors. This study was carried out with some boundaries like the number of companies, available resources, time constraints, etc. This paper dispels the myths concerning the unsuitability of Six Sigma in the software arena. At the same time it highlights the status of Six Sigma implementation in Indian software organizations and the critical success factors for implementation of Six Sigma. Little research has been carried out in terms of empirical survey relating to the application of Six Sigma in the software industry like that demonstrated in this paper. The paper will be valuable for quality professionals and management personnel in software organizations.
LanguageEnglish
Pages549-564
Number of pages15
JournalTQM Journal
Volume21
Issue number6
DOIs
Publication statusPublished - 2009

Fingerprint

Software industry
Six Sigma
Software
Empirical investigation
Factors
Critical success factors
IT industry
Empirical survey
Personnel management
Resources
Management commitment
Software engineering
Time constraints
Supplier involvement
Software business
Documentation

Keywords

  • communication technologies
  • computer software
  • critical success factors
  • india
  • quality
  • six sigma

Cite this

Mahanti, R. ; Antony, J. / Six Sigma in the Indian software industry: some observations and results from a pilot survey. In: TQM Journal. 2009 ; Vol. 21, No. 6. pp. 549-564.
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Six Sigma in the Indian software industry: some observations and results from a pilot survey. / Mahanti, R.; Antony, J.

In: TQM Journal, Vol. 21, No. 6, 2009, p. 549-564.

Research output: Contribution to journalArticle

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