Shopping motivation: Investigating the shopping process and outcomes of the retail experience at a craft fair

Sally Hibbert, Stephen Tagg

Research output: Contribution to journalArticle

13 Citations (Scopus)

Abstract

The research addresses the question of when people succeed or fail to achieve shopping goals that bring them to a retail outlet, in this case a craft fair, and the consequences of this for customer satisfaction. A quantitative study, carried out with 398 craft fair shoppers, revealed that dimensions of in-store behaviour had various but significant influences on the relationships between prior intentions to pursue certain types of shopping goals and attainment of those goals. Further, the attainment of important shopping goals had a significant effect on consumers' evaluations of the shopping experience and the craft fairs as well as their future behavioural intentions. The main implication of the research is that attempts should be made to facilitate the shopping process and account for consumers with multiple goals.
Original languageEnglish
Pages (from-to)341-366
Number of pages25
JournalJournal of Marketing Management
Volume17
Issue number3-4
Publication statusPublished - Apr 2001

Keywords

  • Shopping
  • motivation (psychology)
  • retailing
  • quantitative research

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