Servitization: revisiting the state-of-the-art and research priorities

Tim Baines, Ali Ziaee Bigdeli, Oscar F. Bustinza, Victor Guang Shi, James Baldwin, Keith Ridgway

Research output: Contribution to journalArticle

118 Citations (Scopus)

Abstract

Purpose: The purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research. Design/methodology/approach: This paper addresses three objectives: it comprehensively examines organizational change management literature for selection of a theoretical framework; it classifies extant studies within the framework through a systemic literature review; and it analyses 232 selected papers and proposes a research agenda. Findings: Analysis suggests increasing global awareness of the importance of services to manufacturers. However, some topics, especially related to servitization transformation, remain undeveloped. Research limitations/implications: Although the authors tried to include all publications relevant to servitization, some might not have been captured. Evaluation and interpretation relied on the research team and subsequent research workshops. Practical implications: One of the most significant challenges for practitioners of servitization is how to transform a manufacturing organization to exploit the opportunity. This paper consolidates literature regarding servitization, identifying progress concerning key research topics and contributing a platform for future research. The goal is to inform research to result eventually in a roadmap for practitioners seeking to servitize. Originality/value: Although extant reviews of servitization identify themes that are examined well, they struggle to identify unanswered questions. This paper addresses this gap by focusing on servitization as a process of organizational change.

LanguageEnglish
Pages256-278
Number of pages23
JournalInternational Journal of Operations and Production Management
Volume37
Issue number2
Early online date6 Feb 2017
DOIs
Publication statusE-pub ahead of print - 6 Feb 2017

Fingerprint

Research priorities
Service economy
Organizational change
Literature review
Roadmap
Design methodology
Organizational change management
Knowledge base
Research agenda
Manufacturing organizations
Theoretical framework
Evaluation

Keywords

  • advanced services
  • organizational change
  • servitization
  • systemic literature review

Cite this

Baines, Tim ; Ziaee Bigdeli, Ali ; Bustinza, Oscar F. ; Shi, Victor Guang ; Baldwin, James ; Ridgway, Keith. / Servitization : revisiting the state-of-the-art and research priorities. In: International Journal of Operations and Production Management. 2017 ; Vol. 37, No. 2. pp. 256-278.
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Servitization : revisiting the state-of-the-art and research priorities. / Baines, Tim; Ziaee Bigdeli, Ali; Bustinza, Oscar F.; Shi, Victor Guang; Baldwin, James; Ridgway, Keith.

In: International Journal of Operations and Production Management, Vol. 37, No. 2, 06.02.2017, p. 256-278.

Research output: Contribution to journalArticle

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