Service quality, usage process quality and value-in-use

Hugh Wilson, Emma Macdonald, Fred Lemke, Moira Clark

Research output: Contribution to conferenceAbstract

Abstract

This conference abstact looks at service quality, usage process quality and value-in-use
Original languageEnglish
Publication statusPublished - 2011
EventEMAC 40th Conference - Ljubljana, Slovenia
Duration: 24 May 201127 May 2011

Conference

ConferenceEMAC 40th Conference
CountrySlovenia
CityLjubljana
Period24/05/1127/05/11

Keywords

  • service quality
  • usage process quality
  • value-in-use

Cite this

Wilson, H., Macdonald, E., Lemke, F., & Clark, M. (2011). Service quality, usage process quality and value-in-use. Abstract from EMAC 40th Conference, Ljubljana, Slovenia.