Service quality, usage process quality and value-in-use

Hugh Wilson, Emma Macdonald, Fred Lemke, Moira Clark

Research output: Contribution to conference › Abstract › peer-review

Abstract

This conference abstact looks at service quality, usage process quality and value-in-use

Original language	English
Publication status	Published - 2011
Event	EMAC 40th Conference - Ljubljana, Slovenia Duration: 24 May 2011 → 27 May 2011

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title = "Service quality, usage process quality and value-in-use",

abstract = "This conference abstact looks at service quality, usage process quality and value-in-use",

keywords = "service quality, usage process quality, value-in-use",

author = "Hugh Wilson and Emma Macdonald and Fred Lemke and Moira Clark",

year = "2011",

language = "English",

note = "EMAC 40th Conference ; Conference date: 24-05-2011 Through 27-05-2011",

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TY - CONF

T1 - Service quality, usage process quality and value-in-use

AU - Wilson, Hugh

AU - Macdonald, Emma

AU - Lemke, Fred

AU - Clark, Moira

PY - 2011

Y1 - 2011

N2 - This conference abstact looks at service quality, usage process quality and value-in-use

AB - This conference abstact looks at service quality, usage process quality and value-in-use

KW - service quality

KW - usage process quality

KW - value-in-use

UR - http://www2.ef.uni-lj.si/projekti/emac2011//

M3 - Abstract

T2 - EMAC 40th Conference

Y2 - 24 May 2011 through 27 May 2011

ER -