Service operations, the question of productivity and quality

F. Shafti, R.B. Van Der Meer, T.M. Williams

Research output: Contribution to conferencePaper

Abstract

This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.
Original languageEnglish
Publication statusPublished - 16 Jun 2003
Event1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference - Lake Como, Italy
Duration: 16 Jun 200318 Jun 2003

Conference

Conference1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference
CityLake Como, Italy
Period16/06/0318/06/03

Fingerprint

Production and operations management
Service operations
Operations management
Productivity

Keywords

  • service operations
  • productivity
  • quality
  • production management
  • operation management

Cite this

Shafti, F., Van Der Meer, R. B., & Williams, T. M. (2003). Service operations, the question of productivity and quality. Paper presented at 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, Lake Como, Italy, .
Shafti, F. ; Van Der Meer, R.B. ; Williams, T.M. / Service operations, the question of productivity and quality. Paper presented at 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, Lake Como, Italy, .
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Shafti, F, Van Der Meer, RB & Williams, TM 2003, 'Service operations, the question of productivity and quality' Paper presented at 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, Lake Como, Italy, 16/06/03 - 18/06/03, .

Service operations, the question of productivity and quality. / Shafti, F.; Van Der Meer, R.B.; Williams, T.M.

2003. Paper presented at 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, Lake Como, Italy, .

Research output: Contribution to conferencePaper

TY - CONF

T1 - Service operations, the question of productivity and quality

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AU - Van Der Meer, R.B.

AU - Williams, T.M.

PY - 2003/6/16

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N2 - This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.

AB - This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.

KW - service operations

KW - productivity

KW - quality

KW - production management

KW - operation management

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M3 - Paper

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Shafti F, Van Der Meer RB, Williams TM. Service operations, the question of productivity and quality. 2003. Paper presented at 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, Lake Como, Italy, .