Service operations, the question of productivity and quality

F. Shafti, R.B. Van Der Meer, T.M. Williams

Research output: Contribution to conferencePaper

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Abstract

This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.
Original languageEnglish
Publication statusPublished - 16 Jun 2003
Event1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference - Lake Como, Italy
Duration: 16 Jun 200318 Jun 2003

Conference

Conference1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference
CityLake Como, Italy
Period16/06/0318/06/03

Keywords

  • service operations
  • productivity
  • quality
  • production management
  • operation management

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