Service operations, the question of productivity and quality

F. Shafti; R.B. Van Der Meer; T.M. Williams

Service operations, the question of productivity and quality

F. Shafti, R.B. Van Der Meer, T.M. Williams

Management Science

Research output: Contribution to conference › Paper › peer-review

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Abstract

This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.

Original language	English
Publication status	Published - 16 Jun 2003
Event	1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference - Lake Como, Italy Duration: 16 Jun 2003 → 18 Jun 2003

Conference

Conference	1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference
City	Lake Como, Italy
Period	16/06/03 → 18/06/03

Keywords

service operations
productivity
quality
production management
operation management

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Shafti-etal-EUROMA-2003-Service-operations-the-question-of-productivityAccepted author manuscript, 124 KB

Cite this

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AU - Williams, T.M.

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N2 - This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.

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KW - service operations

KW - productivity

KW - quality

KW - production management

KW - operation management

UR - http://www.pomsmeetings.org/

M3 - Paper

T2 - 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference

Y2 - 16 June 2003 through 18 June 2003

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Service operations, the question of productivity and quality

Abstract

Conference

Keywords

Access to Document

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