Seizing the time? Union recruitment potential in Scottish call centres

P.M. Bain, P. Taylor

Research output: Contribution to journalArticle

Abstract

Examines the potential of Trade Union membership in Scottish call centres.
Original languageEnglish
Pages (from-to)104-128
Number of pages24
JournalScottish Affairs
Volume37
Issue numberAutumn
Publication statusPublished - 2001

Keywords

  • call centres
  • trade unions
  • human resource management
  • scotland

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