Second language user support

George R. S. Weir, Xiao Qing Ni

Research output: Contribution to conferencePaper

Abstract

Computer users rarely experience entirely trouble-free interaction. The natural variety ofindividuals ensures that no software systems yield constantly fluent interaction for allusers. In consequence, software designers often strive to ameliorate this situation bybuilding 'user support' into their systems. User support can take different forms but,conventionally, each aims to assist the needy end-user by means of facilities directly supporting the performance of certain operations, or through supply of information thatadvises the user on available system functionality.The present paper briefly characterises a range of user support facilities before describingone requirement in greater detail. This aspect considers the needs of users whose mother-tongue is not English, but who are obliged to use English-based information systems. Inthis context, 'helping the user' must reasonably extend beyond mere advice on systemoperation to selective elucidation of information content. We regard this move as alogical extension of the user support concept, by seeking to address specific interactionneeds in a target user population. An example of this approach is described through aninformation system, in the domain of civil engineering, for native Chinese speakers ofEnglish.

Conference

Conference5th International Conference on Human-Computer Interaction
Abbreviated titleHCI International 93
CountryUnited States
CityOrlando
Period8/08/9313/08/93

Fingerprint

Language
Civil Engineering
Information Content
User Experience
Interaction
Software System
Information Systems
Target
Software
Requirements
Range of data
Form
Context
Concepts

Keywords

  • second language
  • user support
  • interface
  • computer interface

Cite this

Weir, G. R. S., & Ni, X. Q. (1993). Second language user support. Paper presented at 5th International Conference on Human-Computer Interaction, Orlando, United States.
Weir, George R. S. ; Ni, Xiao Qing. / Second language user support. Paper presented at 5th International Conference on Human-Computer Interaction, Orlando, United States.
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abstract = "Computer users rarely experience entirely trouble-free interaction. The natural variety ofindividuals ensures that no software systems yield constantly fluent interaction for allusers. In consequence, software designers often strive to ameliorate this situation bybuilding 'user support' into their systems. User support can take different forms but,conventionally, each aims to assist the needy end-user by means of facilities directly supporting the performance of certain operations, or through supply of information thatadvises the user on available system functionality.The present paper briefly characterises a range of user support facilities before describingone requirement in greater detail. This aspect considers the needs of users whose mother-tongue is not English, but who are obliged to use English-based information systems. Inthis context, 'helping the user' must reasonably extend beyond mere advice on systemoperation to selective elucidation of information content. We regard this move as alogical extension of the user support concept, by seeking to address specific interactionneeds in a target user population. An example of this approach is described through aninformation system, in the domain of civil engineering, for native Chinese speakers ofEnglish.",
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author = "Weir, {George R. S.} and Ni, {Xiao Qing}",
year = "1993",
language = "English",
note = "5th International Conference on Human-Computer Interaction, HCI International 93 ; Conference date: 08-08-1993 Through 13-08-1993",

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Weir, GRS & Ni, XQ 1993, 'Second language user support' Paper presented at 5th International Conference on Human-Computer Interaction, Orlando, United States, 8/08/93 - 13/08/93, .

Second language user support. / Weir, George R. S.; Ni, Xiao Qing.

1993. Paper presented at 5th International Conference on Human-Computer Interaction, Orlando, United States.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Second language user support

AU - Weir, George R. S.

AU - Ni, Xiao Qing

PY - 1993

Y1 - 1993

N2 - Computer users rarely experience entirely trouble-free interaction. The natural variety ofindividuals ensures that no software systems yield constantly fluent interaction for allusers. In consequence, software designers often strive to ameliorate this situation bybuilding 'user support' into their systems. User support can take different forms but,conventionally, each aims to assist the needy end-user by means of facilities directly supporting the performance of certain operations, or through supply of information thatadvises the user on available system functionality.The present paper briefly characterises a range of user support facilities before describingone requirement in greater detail. This aspect considers the needs of users whose mother-tongue is not English, but who are obliged to use English-based information systems. Inthis context, 'helping the user' must reasonably extend beyond mere advice on systemoperation to selective elucidation of information content. We regard this move as alogical extension of the user support concept, by seeking to address specific interactionneeds in a target user population. An example of this approach is described through aninformation system, in the domain of civil engineering, for native Chinese speakers ofEnglish.

AB - Computer users rarely experience entirely trouble-free interaction. The natural variety ofindividuals ensures that no software systems yield constantly fluent interaction for allusers. In consequence, software designers often strive to ameliorate this situation bybuilding 'user support' into their systems. User support can take different forms but,conventionally, each aims to assist the needy end-user by means of facilities directly supporting the performance of certain operations, or through supply of information thatadvises the user on available system functionality.The present paper briefly characterises a range of user support facilities before describingone requirement in greater detail. This aspect considers the needs of users whose mother-tongue is not English, but who are obliged to use English-based information systems. Inthis context, 'helping the user' must reasonably extend beyond mere advice on systemoperation to selective elucidation of information content. We regard this move as alogical extension of the user support concept, by seeking to address specific interactionneeds in a target user population. An example of this approach is described through aninformation system, in the domain of civil engineering, for native Chinese speakers ofEnglish.

KW - second language

KW - user support

KW - interface

KW - computer interface

M3 - Paper

ER -

Weir GRS, Ni XQ. Second language user support. 1993. Paper presented at 5th International Conference on Human-Computer Interaction, Orlando, United States.