Risky business: re-thinking the human in interactive service work

S.C. Bolton, M. Houlihan, S.C. Bolton (Editor), M. Houlihan (Editor)

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Abstract

    Challenges the traditional way in which the management of people is often viewed solely within an economic framework by acknowledging that human relations are social, reciprocal, multi-dimensional and embedded in group and societal dynamics.
    Original languageEnglish
    Title of host publicationSearching for the Human in Human Resource Management
    Place of PublicationLondon
    Pages245-262
    Number of pages17
    Publication statusPublished - 2007

    Publication series

    NameManagement, Work and Organisations
    PublisherPalgrave

    Keywords

    • customer service
    • social interaction
    • call centre work
    • human resource management

    Cite this

    Bolton, S. C., Houlihan, M., Bolton, S. C. (Ed.), & Houlihan, M. (Ed.) (2007). Risky business: re-thinking the human in interactive service work. In Searching for the Human in Human Resource Management (pp. 245-262). (Management, Work and Organisations)..