Risky business: re-thinking the human in interactive service work

S.C. Bolton, M. Houlihan, S.C. Bolton (Editor), M. Houlihan (Editor)

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Abstract

    Challenges the traditional way in which the management of people is often viewed solely within an economic framework by acknowledging that human relations are social, reciprocal, multi-dimensional and embedded in group and societal dynamics.
    Original languageEnglish
    Title of host publicationSearching for the Human in Human Resource Management
    Place of PublicationLondon
    Pages245-262
    Number of pages17
    Publication statusPublished - 2007

    Publication series

    NameManagement, Work and Organisations
    PublisherPalgrave

    Fingerprint

    service work
    human relations
    management
    economics
    Group

    Keywords

    • customer service
    • social interaction
    • call centre work
    • human resource management

    Cite this

    Bolton, S. C., Houlihan, M., Bolton, S. C. (Ed.), & Houlihan, M. (Ed.) (2007). Risky business: re-thinking the human in interactive service work. In Searching for the Human in Human Resource Management (pp. 245-262). (Management, Work and Organisations). London.
    Bolton, S.C. ; Houlihan, M. ; Bolton, S.C. (Editor) ; Houlihan, M. (Editor). / Risky business: re-thinking the human in interactive service work. Searching for the Human in Human Resource Management. London, 2007. pp. 245-262 (Management, Work and Organisations).
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    abstract = "Challenges the traditional way in which the management of people is often viewed solely within an economic framework by acknowledging that human relations are social, reciprocal, multi-dimensional and embedded in group and societal dynamics.",
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    author = "S.C. Bolton and M. Houlihan and S.C. Bolton and M. Houlihan",
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    language = "English",
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    Bolton, SC, Houlihan, M, Bolton, SC (ed.) & Houlihan, M (ed.) 2007, Risky business: re-thinking the human in interactive service work. in Searching for the Human in Human Resource Management. Management, Work and Organisations, London, pp. 245-262.

    Risky business: re-thinking the human in interactive service work. / Bolton, S.C.; Houlihan, M.; Bolton, S.C. (Editor); Houlihan, M. (Editor).

    Searching for the Human in Human Resource Management. London, 2007. p. 245-262 (Management, Work and Organisations).

    Research output: Chapter in Book/Report/Conference proceedingChapter

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    AU - Bolton, S.C.

    AU - Houlihan, M.

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    KW - social interaction

    KW - call centre work

    KW - human resource management

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    M3 - Chapter

    SN - 978-0-230-01935-5

    T3 - Management, Work and Organisations

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    EP - 262

    BT - Searching for the Human in Human Resource Management

    CY - London

    ER -

    Bolton SC, Houlihan M, Bolton SC, (ed.), Houlihan M, (ed.). Risky business: re-thinking the human in interactive service work. In Searching for the Human in Human Resource Management. London. 2007. p. 245-262. (Management, Work and Organisations).