Challenges the traditional way in which the management of people is often viewed solely within an economic framework by acknowledging that human relations are social, reciprocal, multi-dimensional and embedded in group and societal dynamics.
|Title of host publication||Searching for the Human in Human Resource Management|
|Place of Publication||London|
|Number of pages||17|
|Publication status||Published - 2007|
|Name||Management, Work and Organisations|
- customer service
- social interaction
- call centre work
- human resource management
Bolton, S. C., Houlihan, M., Bolton, S. C. (Ed.), & Houlihan, M. (Ed.) (2007). Risky business: re-thinking the human in interactive service work. In Searching for the Human in Human Resource Management (pp. 245-262). (Management, Work and Organisations). London.