Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees

Research output: Contribution to conference › Paper › peer-review

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Original language	English
Number of pages	8
Publication status	Published - 19 Jun 2016
Event	AMA Servsig 2016 - Maastricht University, Maastricht, Netherlands Duration: 17 Jun 2016 → 19 Jun 2016 http://www.servsig2016.com/

Keywords

@conference{b9d58915f33141dd96bc8bc95df18366,

title = "Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees",

keywords = "service encounters",

author = "Ivana Rihova and Matthew Alexander",

note = "Accepted 1st February 2016; AMA Servsig 2016 ; Conference date: 17-06-2016 Through 19-06-2016",

year = "2016",

month = jun,

day = "19",

language = "English",

url = "http://www.servsig2016.com/",

}