Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees

Ivana Rihova, Matthew Alexander

Research output: Contribution to conferencePaper

44 Downloads (Pure)
Original languageEnglish
Number of pages8
Publication statusPublished - 19 Jun 2016
EventAMA Servsig 2016 - Maastricht University, Maastricht, Netherlands
Duration: 17 Jun 201619 Jun 2016
http://www.servsig2016.com/

Conference

ConferenceAMA Servsig 2016
CountryNetherlands
CityMaastricht
Period17/06/1619/06/16
Internet address

Keywords

  • service encounters

Cite this

Rihova, I., & Alexander, M. (2016). Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees. Paper presented at AMA Servsig 2016, Maastricht, Netherlands.