Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees

Original language	English
Number of pages	8
Publication status	Published - 19 Jun 2016
Event	AMA Servsig 2016 - Maastricht University, Maastricht, Netherlands Duration: 17 Jun 2016 → 19 Jun 2016 http://www.servsig2016.com/

Conference

Conference	AMA Servsig 2016
Country/Territory	Netherlands
City	Maastricht
Period	17/06/16 → 19/06/16
Internet address	http://www.servsig2016.com/

Keywords

• service encounters

Access to Document

• Rihova-Alexander-AMA2016-resource-asymmetry-service-encounters-coping-strategiesAccepted author manuscript, 287 KB

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Rihova, I., & Alexander, M. (2016). Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees. Paper presented at AMA Servsig 2016, Maastricht, Netherlands.

Rihova, Ivana ; Alexander, Matthew. / Resource asymmetry in service encounters : coping strategies and outcomes for front-line employees. Paper presented at AMA Servsig 2016, Maastricht, Netherlands.8 p.

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title = "Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees",

keywords = "service encounters",

author = "Ivana Rihova and Matthew Alexander",

note = "Accepted 1st February 2016; AMA Servsig 2016 ; Conference date: 17-06-2016 Through 19-06-2016",

year = "2016",

month = jun,

day = "19",

language = "English",

url = "http://www.servsig2016.com/",

}

Rihova, I & Alexander, M 2016, 'Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees', Paper presented at AMA Servsig 2016, Maastricht, Netherlands, 17/06/16 - 19/06/16.

Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees. / Rihova, Ivana; Alexander, Matthew.
2016. Paper presented at AMA Servsig 2016, Maastricht, Netherlands.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - Resource asymmetry in service encounters

T2 - AMA Servsig 2016

AU - Rihova, Ivana

AU - Alexander, Matthew

N1 - Accepted 1st February 2016

PY - 2016/6/19

Y1 - 2016/6/19

KW - service encounters

M3 - Paper

Y2 - 17 June 2016 through 19 June 2016

ER -

Rihova I, Alexander M. Resource asymmetry in service encounters: coping strategies and outcomes for front-line employees. 2016. Paper presented at AMA Servsig 2016, Maastricht, Netherlands.