Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings

E. Shiu, S. J. Pervan, L. L. Bove, S. E. Beatty

Research output: Contribution to journalArticle

23 Citations (Scopus)

Abstract

Bove, Pervan, Beatty and Shiu (2009) develop and test a latent variable model of the role of service workers in encouraging helpful behaviors by customers towards the service business (OCBs). Farrell (2010) questions these findings due to an incorrect application of the Fornell and Larcker (1981) discriminant validity test. The authors respond to Farrell's criticism by discussing the options available for assessing discriminant validity, the current use of these options in top journals, the underlying assumptions of these assessments, and the appropriateness of the alternative assessments under different types of situations. Finally, the authors address the specific concerns raised in Farrell (2010) in regard to Bove et al. (2009).
LanguageEnglish
Pages497-500
Number of pages4
JournalJournal of Business Research
Volume64
Issue number5
DOIs
Publication statusPublished - May 2011

Fingerprint

Discriminant validity
Service workers
Service business
Latent variable models
Criticism
Appropriateness

Keywords

  • structural equation models
  • average variance extracted
  • latent variable modeling
  • customer citizenship behavior
  • discriminant validity
  • measurement error

Cite this

Shiu, E. ; Pervan, S. J. ; Bove, L. L. ; Beatty, S. E. / Reflections on discriminant validity : Reexamining the Bove et al. (2009) findings. In: Journal of Business Research. 2011 ; Vol. 64, No. 5. pp. 497-500.
@article{d69f43e7ccec4535a42f629a4089c7b1,
title = "Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings",
abstract = "Bove, Pervan, Beatty and Shiu (2009) develop and test a latent variable model of the role of service workers in encouraging helpful behaviors by customers towards the service business (OCBs). Farrell (2010) questions these findings due to an incorrect application of the Fornell and Larcker (1981) discriminant validity test. The authors respond to Farrell's criticism by discussing the options available for assessing discriminant validity, the current use of these options in top journals, the underlying assumptions of these assessments, and the appropriateness of the alternative assessments under different types of situations. Finally, the authors address the specific concerns raised in Farrell (2010) in regard to Bove et al. (2009).",
keywords = "structural equation models, average variance extracted, latent variable modeling, customer citizenship behavior, discriminant validity, measurement error",
author = "E. Shiu and Pervan, {S. J.} and Bove, {L. L.} and Beatty, {S. E.}",
year = "2011",
month = "5",
doi = "10.1016/j.jbusres.2010.04.004",
language = "English",
volume = "64",
pages = "497--500",
journal = "Journal of Business Research",
issn = "0148-2963",
number = "5",

}

Reflections on discriminant validity : Reexamining the Bove et al. (2009) findings. / Shiu, E.; Pervan, S. J.; Bove, L. L.; Beatty, S. E.

In: Journal of Business Research, Vol. 64, No. 5, 05.2011, p. 497-500.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Reflections on discriminant validity

T2 - Journal of Business Research

AU - Shiu, E.

AU - Pervan, S. J.

AU - Bove, L. L.

AU - Beatty, S. E.

PY - 2011/5

Y1 - 2011/5

N2 - Bove, Pervan, Beatty and Shiu (2009) develop and test a latent variable model of the role of service workers in encouraging helpful behaviors by customers towards the service business (OCBs). Farrell (2010) questions these findings due to an incorrect application of the Fornell and Larcker (1981) discriminant validity test. The authors respond to Farrell's criticism by discussing the options available for assessing discriminant validity, the current use of these options in top journals, the underlying assumptions of these assessments, and the appropriateness of the alternative assessments under different types of situations. Finally, the authors address the specific concerns raised in Farrell (2010) in regard to Bove et al. (2009).

AB - Bove, Pervan, Beatty and Shiu (2009) develop and test a latent variable model of the role of service workers in encouraging helpful behaviors by customers towards the service business (OCBs). Farrell (2010) questions these findings due to an incorrect application of the Fornell and Larcker (1981) discriminant validity test. The authors respond to Farrell's criticism by discussing the options available for assessing discriminant validity, the current use of these options in top journals, the underlying assumptions of these assessments, and the appropriateness of the alternative assessments under different types of situations. Finally, the authors address the specific concerns raised in Farrell (2010) in regard to Bove et al. (2009).

KW - structural equation models

KW - average variance extracted

KW - latent variable modeling

KW - customer citizenship behavior

KW - discriminant validity

KW - measurement error

UR - http://www.scopus.com/inward/record.url?scp=79551571733&partnerID=8YFLogxK

U2 - 10.1016/j.jbusres.2010.04.004

DO - 10.1016/j.jbusres.2010.04.004

M3 - Article

VL - 64

SP - 497

EP - 500

JO - Journal of Business Research

JF - Journal of Business Research

SN - 0148-2963

IS - 5

ER -