Abstract
Bove, Pervan, Beatty and Shiu (2009) develop and test a latent variable model of the role of service workers in encouraging helpful behaviors by customers towards the service business (OCBs). Farrell (2010) questions these findings due to an incorrect application of the Fornell and Larcker (1981) discriminant validity test. The authors respond to Farrell's criticism by discussing the options available for assessing discriminant validity, the current use of these options in top journals, the underlying assumptions of these assessments, and the appropriateness of the alternative assessments under different types of situations. Finally, the authors address the specific concerns raised in Farrell (2010) in regard to Bove et al. (2009).
Original language | English |
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Pages (from-to) | 497-500 |
Number of pages | 4 |
Journal | Journal of Business Research |
Volume | 64 |
Issue number | 5 |
DOIs | |
Publication status | Published - May 2011 |
Keywords
- structural equation models
- average variance extracted
- latent variable modeling
- customer citizenship behavior
- discriminant validity
- measurement error