Quality issues for the family business

J. Carlsen, D. Getz, A.J. Morrison, E. Jones (Editor), C. Haven-Tang (Editor)

    Research output: Chapter in Book/Report/Conference proceedingChapter


    This chapter provides an overview of quality issues within family businesses, including business/product quality, service quality, and impacts on destination quality and competitiveness. Case studies of quality management in family tourism businesses are taken from Australia, Canada, and New Zealand, demonstrating that many family businesses do stress quality of business, product and service.
    Original languageEnglish
    Title of host publicationTourism SMEs, Service Quality and Destination Competitiveness: International Perspectives
    Publication statusPublished - 2006


    • quality issues
    • family businesses
    • tourism
    • sme's
    • hospitality industry
    • hospitality


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