This chapter provides an overview of quality issues within family businesses, including business/product quality, service quality, and impacts on destination quality and competitiveness. Case studies of quality management in family tourism businesses are taken from Australia, Canada, and New Zealand, demonstrating that many family businesses do stress quality of business, product and service.
|Title of host publication||Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives|
|Publication status||Published - 2006|
- quality issues
- family businesses
- hospitality industry