Quality issues for the family business

J. Carlsen, D. Getz, A.J. Morrison, E. Jones (Editor), C. Haven-Tang (Editor)

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Abstract

    This chapter provides an overview of quality issues within family businesses, including business/product quality, service quality, and impacts on destination quality and competitiveness. Case studies of quality management in family tourism businesses are taken from Australia, Canada, and New Zealand, demonstrating that many family businesses do stress quality of business, product and service.
    LanguageEnglish
    Title of host publicationTourism SMEs, Service Quality and Destination Competitiveness: International Perspectives
    Publication statusPublished - 2006

    Fingerprint

    Family business
    Canada
    Tourism
    Competitiveness
    Service quality
    Product quality
    Quality management
    New Zealand
    Destination

    Keywords

    • quality issues
    • family businesses
    • tourism
    • sme's
    • hospitality industry
    • hospitality

    Cite this

    Carlsen, J., Getz, D., Morrison, A. J., Jones, E. (Ed.), & Haven-Tang, C. (Ed.) (2006). Quality issues for the family business. In Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives
    Carlsen, J. ; Getz, D. ; Morrison, A.J. ; Jones, E. (Editor) ; Haven-Tang, C. (Editor). / Quality issues for the family business. Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives. 2006.
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    Carlsen, J, Getz, D, Morrison, AJ, Jones, E (ed.) & Haven-Tang, C (ed.) 2006, Quality issues for the family business. in Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives.

    Quality issues for the family business. / Carlsen, J.; Getz, D.; Morrison, A.J.; Jones, E. (Editor); Haven-Tang, C. (Editor).

    Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives. 2006.

    Research output: Chapter in Book/Report/Conference proceedingChapter

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    AU - Getz, D.

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    A2 - Jones, E.

    A2 - Haven-Tang, C.

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    AB - This chapter provides an overview of quality issues within family businesses, including business/product quality, service quality, and impacts on destination quality and competitiveness. Case studies of quality management in family tourism businesses are taken from Australia, Canada, and New Zealand, demonstrating that many family businesses do stress quality of business, product and service.

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    KW - family businesses

    KW - tourism

    KW - sme's

    KW - hospitality industry

    KW - hospitality

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    BT - Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives

    ER -

    Carlsen J, Getz D, Morrison AJ, Jones E, (ed.), Haven-Tang C, (ed.). Quality issues for the family business. In Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives. 2006