Quality improvement of general out-patient clinics in Hong Kong

C. M. Chan; T. C. Wong

doi:10.1109/IEEM.2013.6962573

Quality improvement of general out-patient clinics in Hong Kong

C. M. Chan, T. C. Wong

Design, Manufacturing And Engineering Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution book

1 Citation (Scopus)

Abstract

In Hong Kong, general out-patient clinics (GOPCs) which aim to provide primary healthcare service to all residents at an affordable cost plays a significant role in the healthcare system. Recently, the problem of long waiting time in GOPCs has become significant due to high volume of patients and the shortage of medical staff. If this problem cannot be addressed and solved properly, it would deteriorate the service quality. In this paper, the problem of long waiting time in the target GOPC is systematically investigated. Based on the analysis results, some possible remedies are proposed to resolve the problem of long waiting time, and therefore help improve the service quality as well as the patients' satisfaction.

Original language	English
Title of host publication	2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
Place of Publication	Piscataway, New Jersey, United States
Publisher	IEEE
Pages	1062-1066
Number of pages	5
ISBN (Print)	9781479909865
DOIs	https://doi.org/10.1109/IEEM.2013.6962573
Publication status	Published - 18 Nov 2014
Event	2013 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2013 - Bangkok, Thailand Duration: 10 Dec 2013 → 13 Dec 2013

Conference

Conference	2013 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2013
Country/Territory	Thailand
City	Bangkok
Period	10/12/13 → 13/12/13

Keywords

general out-patient clinics
healthcare
patients' satisfaction
service quality
waiting time

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1109/IEEM.2013.6962573

Cite this

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title = "Quality improvement of general out-patient clinics in Hong Kong",

abstract = "In Hong Kong, general out-patient clinics (GOPCs) which aim to provide primary healthcare service to all residents at an affordable cost plays a significant role in the healthcare system. Recently, the problem of long waiting time in GOPCs has become significant due to high volume of patients and the shortage of medical staff. If this problem cannot be addressed and solved properly, it would deteriorate the service quality. In this paper, the problem of long waiting time in the target GOPC is systematically investigated. Based on the analysis results, some possible remedies are proposed to resolve the problem of long waiting time, and therefore help improve the service quality as well as the patients' satisfaction.",

keywords = "general out-patient clinics, healthcare, patients' satisfaction, service quality, waiting time",

author = "Chan, {C. M.} and Wong, {T. C.}",

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doi = "10.1109/IEEM.2013.6962573",

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}

Chan, CM & Wong, TC 2014, Quality improvement of general out-patient clinics in Hong Kong. in 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)., 6962573, IEEE, Piscataway, New Jersey, United States, pp. 1062-1066, 2013 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2013, Bangkok, Thailand, 10/12/13. https://doi.org/10.1109/IEEM.2013.6962573

TY - GEN

T1 - Quality improvement of general out-patient clinics in Hong Kong

AU - Chan, C. M.

AU - Wong, T. C.

PY - 2014/11/18

Y1 - 2014/11/18

N2 - In Hong Kong, general out-patient clinics (GOPCs) which aim to provide primary healthcare service to all residents at an affordable cost plays a significant role in the healthcare system. Recently, the problem of long waiting time in GOPCs has become significant due to high volume of patients and the shortage of medical staff. If this problem cannot be addressed and solved properly, it would deteriorate the service quality. In this paper, the problem of long waiting time in the target GOPC is systematically investigated. Based on the analysis results, some possible remedies are proposed to resolve the problem of long waiting time, and therefore help improve the service quality as well as the patients' satisfaction.

AB - In Hong Kong, general out-patient clinics (GOPCs) which aim to provide primary healthcare service to all residents at an affordable cost plays a significant role in the healthcare system. Recently, the problem of long waiting time in GOPCs has become significant due to high volume of patients and the shortage of medical staff. If this problem cannot be addressed and solved properly, it would deteriorate the service quality. In this paper, the problem of long waiting time in the target GOPC is systematically investigated. Based on the analysis results, some possible remedies are proposed to resolve the problem of long waiting time, and therefore help improve the service quality as well as the patients' satisfaction.

KW - general out-patient clinics

KW - healthcare

KW - patients' satisfaction

KW - service quality

KW - waiting time

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BT - 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

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T2 - 2013 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2013

Y2 - 10 December 2013 through 13 December 2013

ER -

Quality improvement of general out-patient clinics in Hong Kong

Abstract

Conference

Keywords

UN SDGs

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