Quality improvement of general out-patient clinics in Hong Kong

C. M. Chan, T. C. Wong

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

1 Citation (Scopus)

Abstract

In Hong Kong, general out-patient clinics (GOPCs) which aim to provide primary healthcare service to all residents at an affordable cost plays a significant role in the healthcare system. Recently, the problem of long waiting time in GOPCs has become significant due to high volume of patients and the shortage of medical staff. If this problem cannot be addressed and solved properly, it would deteriorate the service quality. In this paper, the problem of long waiting time in the target GOPC is systematically investigated. Based on the analysis results, some possible remedies are proposed to resolve the problem of long waiting time, and therefore help improve the service quality as well as the patients' satisfaction.

Original languageEnglish
Title of host publication2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
Place of PublicationPiscataway, New Jersey, United States
PublisherIEEE
Pages1062-1066
Number of pages5
ISBN (Print)9781479909865
DOIs
Publication statusPublished - 18 Nov 2014
Event2013 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2013 - Bangkok, Thailand
Duration: 10 Dec 201313 Dec 2013

Conference

Conference2013 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2013
CountryThailand
CityBangkok
Period10/12/1313/12/13

Keywords

  • general out-patient clinics
  • healthcare
  • patients' satisfaction
  • service quality
  • waiting time

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