Quality improvement of general out-patient clinics in Hong Kong

C. M. Chan, T. C. Wong

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

1 Citation (Scopus)

Abstract

In Hong Kong, general out-patient clinics (GOPCs) which aim to provide primary healthcare service to all residents at an affordable cost plays a significant role in the healthcare system. Recently, the problem of long waiting time in GOPCs has become significant due to high volume of patients and the shortage of medical staff. If this problem cannot be addressed and solved properly, it would deteriorate the service quality. In this paper, the problem of long waiting time in the target GOPC is systematically investigated. Based on the analysis results, some possible remedies are proposed to resolve the problem of long waiting time, and therefore help improve the service quality as well as the patients' satisfaction.

LanguageEnglish
Title of host publication2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
Place of PublicationPiscataway, New Jersey, United States
PublisherIEEE
Pages1062-1066
Number of pages5
ISBN (Print)9781479909865
DOIs
Publication statusPublished - 18 Nov 2014
Event2013 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2013 - Bangkok, United Kingdom
Duration: 10 Dec 201313 Dec 2013

Conference

Conference2013 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2013
CountryUnited Kingdom
CityBangkok
Period10/12/1313/12/13

Fingerprint

Costs
Waiting time
Hong Kong
Outpatient
Quality improvement
Service quality
Primary health care
Health care services
Patient satisfaction
Health care system
Staff
Remedies
Shortage
Residents

Keywords

  • general out-patient clinics
  • healthcare
  • patients' satisfaction
  • service quality
  • waiting time

Cite this

Chan, C. M., & Wong, T. C. (2014). Quality improvement of general out-patient clinics in Hong Kong. In 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 1062-1066). [6962573] Piscataway, New Jersey, United States: IEEE. https://doi.org/10.1109/IEEM.2013.6962573
Chan, C. M. ; Wong, T. C. / Quality improvement of general out-patient clinics in Hong Kong. 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). Piscataway, New Jersey, United States : IEEE, 2014. pp. 1062-1066
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Chan, CM & Wong, TC 2014, Quality improvement of general out-patient clinics in Hong Kong. in 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)., 6962573, IEEE, Piscataway, New Jersey, United States, pp. 1062-1066, 2013 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2013, Bangkok, United Kingdom, 10/12/13. https://doi.org/10.1109/IEEM.2013.6962573

Quality improvement of general out-patient clinics in Hong Kong. / Chan, C. M.; Wong, T. C.

2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). Piscataway, New Jersey, United States : IEEE, 2014. p. 1062-1066 6962573.

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

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Chan CM, Wong TC. Quality improvement of general out-patient clinics in Hong Kong. In 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). Piscataway, New Jersey, United States: IEEE. 2014. p. 1062-1066. 6962573 https://doi.org/10.1109/IEEM.2013.6962573