Public service logic and the creation of value propositions through framing

Maria Taivalsaari Røhnebæk; Valérie François; Norbert Kiss; Alberto Peralta; Luis Rubalcaba; Kirsty Strokosch; Edwina Yida Zhu

doi:10.1080/14719037.2022.2095002

Public service logic and the creation of value propositions through framing

Maria Taivalsaari Røhnebæk, Valérie François, Norbert Kiss, Alberto Peralta, Luis Rubalcaba, Kirsty Strokosch, Edwina Yida Zhu

Work, Employment And Organisation

Research output: Contribution to journal › Article › peer-review

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Abstract

This paper aims to contribute to the scholarly debate on public service logic (PSL) by deepening the understanding of how value propositions are created and altered. The PSL literature has so far suggested that value propositions are central to the value creation process, but there is scant understanding of how value propositions are created and adapted to citizens’ needs. The paper contributes by showing how the creation and alteration of value propositions takes place through framing and reframing processes, and it explores how the concept of framing can further advance PSL.

Original language	English
Number of pages	22
Journal	Public Management Review
Early online date	5 Jul 2022
DOIs	https://doi.org/10.1080/14719037.2022.2095002
Publication status	E-pub ahead of print - 5 Jul 2022

Keywords

Public Service Logic (PSL)
value propositions
framing
reframing
design thinking
service design
multiple case study

Access to Document

10.1080/14719037.2022.2095002

Røhnebæk-etal-PMR-2022-Public-service-logic-and-the-creation-of-value-propositions-through-framingAccepted author manuscript, 940 KBLicence: CC BY-NC-ND 4.0

Cite this

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AU - Rubalcaba, Luis

AU - Strokosch, Kirsty

AU - Zhu, Edwina Yida

N1 - Copyright © 2022 Taylor & Francis. This is an Accepted Manuscript of an article published by Taylor & Francis in Public Management Review on 5 July 2022, available at: http://www.tandfonline.com/10.1080/14719037.2022.2095002.

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KW - design thinking

KW - service design

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Public service logic and the creation of value propositions through framing

Abstract

Keywords

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