Project communication variables: a comparative study of US and UK industry perceptions

Michael Murray, John Tookey, David Langford, Cliff Hardcastle

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

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Research undertaken at the Construction Industry Institute (CII) in the USA has indicated the need for project managers to focus their attention on six ‘Critical Communication Variables’ as a means of ensuring the fulfillment of time cost and quality targets. These variables refer to the accuracy, timeliness and completeness of information presented to participants, as well as the level of understanding, barriers to and procedures for project based communication. The findings and tools generated by the CII study have been used as part of case study based research examining construction projects in the Central Belt region of Scotland. In addition to the CII data collection tools employed, the Scottish study included semi-structured interviews as a means of contextualising the communication and decision-making taking place. This paper presents the results of this benchmarking exercise, and highlights significant issues that project team members need to improve upon in order to achieve the timeliness quality and cost required in today’s construction industry
Original languageEnglish
Title of host publicationProceedings of the 16th annual ARCOM conference
EditorsA. Akintoye
Place of PublicationUK
Number of pages10
Publication statusPublished - 2000
Event16th Annual ARCOM Conference - Glasgow, United Kingdom
Duration: 6 Sept 20008 Sept 2000


Conference16th Annual ARCOM Conference
Country/TerritoryUnited Kingdom


  • project communication variables
  • comparative study
  • US
  • UK
  • construction industry perceptions
  • communication
  • procurement system
  • benchmarking


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