Productivity management and service operations: a generic approach

Farhad Shafti; Robert Van Der Meer; Terence Williams

Productivity management and service operations: a generic approach

Farhad Shafti, Robert Van Der Meer, Terence Williams

Management Science

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper provides a generic approach to productivity management and service operations

Original language	English
Publication status	Published - 2000
Event	7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations - Ghent, Belgium Duration: 7 Jun 2000 → 7 Jun 2000

Conference

Conference	7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations
Country/Territory	Belgium
City	Ghent
Period	7/06/00 → 7/06/00

Keywords

service
productivity
productivity management
service operations
generic approach

Cite this

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title = "Productivity management and service operations: a generic approach",

abstract = "This paper provides a generic approach to productivity management and service operations",

keywords = "service, productivity, productivity management, service operations, generic approach",

author = "Farhad Shafti and \{Van Der Meer\}, Robert and Terence Williams",

year = "2000",

language = "English",

note = "7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations ; Conference date: 07-06-2000 Through 07-06-2000",

}

TY - CONF

T1 - Productivity management and service operations

T2 - 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations

AU - Shafti, Farhad

AU - Van Der Meer, Robert

AU - Williams, Terence

PY - 2000

Y1 - 2000

N2 - This paper provides a generic approach to productivity management and service operations

AB - This paper provides a generic approach to productivity management and service operations

KW - service

KW - productivity

KW - productivity management

KW - service operations

KW - generic approach

UR - http://www.euroma-online.org/r/default.asp?iId=IDIDI

M3 - Paper

Y2 - 7 June 2000 through 7 June 2000

ER -

Productivity management and service operations: a generic approach

Abstract

Conference

Keywords

Other files and links

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Cite this