Productivity management and service operations: a generic approach

Farhad Shafti, Robert Van Der Meer, Terence Williams

Research output: Contribution to conferencePaper

Abstract

This paper provides a generic approach to productivity management and service operations

Conference

Conference7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations
CountryBelgium
CityGhent
Period7/06/007/06/00

Fingerprint

Service operations
Productivity

Keywords

  • service
  • productivity
  • productivity management
  • service operations
  • generic approach

Cite this

Shafti, F., Van Der Meer, R., & Williams, T. (2000). Productivity management and service operations: a generic approach. Paper presented at 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations, Ghent, Belgium.
Shafti, Farhad ; Van Der Meer, Robert ; Williams, Terence. / Productivity management and service operations : a generic approach. Paper presented at 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations, Ghent, Belgium.
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author = "Farhad Shafti and {Van Der Meer}, Robert and Terence Williams",
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note = "7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations ; Conference date: 07-06-2000 Through 07-06-2000",

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Shafti, F, Van Der Meer, R & Williams, T 2000, 'Productivity management and service operations: a generic approach' Paper presented at 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations, Ghent, Belgium, 7/06/00 - 7/06/00, .

Productivity management and service operations : a generic approach. / Shafti, Farhad; Van Der Meer, Robert; Williams, Terence.

2000. Paper presented at 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations, Ghent, Belgium.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Productivity management and service operations

T2 - a generic approach

AU - Shafti, Farhad

AU - Van Der Meer, Robert

AU - Williams, Terence

PY - 2000

Y1 - 2000

N2 - This paper provides a generic approach to productivity management and service operations

AB - This paper provides a generic approach to productivity management and service operations

KW - service

KW - productivity

KW - productivity management

KW - service operations

KW - generic approach

UR - http://www.euroma-online.org/r/default.asp?iId=IDIDI

M3 - Paper

ER -

Shafti F, Van Der Meer R, Williams T. Productivity management and service operations: a generic approach. 2000. Paper presented at 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations, Ghent, Belgium.