Productivity management and service operations: a generic approach

Farhad Shafti, Robert Van Der Meer, Terence Williams

Research output: Contribution to conferencePaper

Abstract

This paper provides a generic approach to productivity management and service operations
Original languageEnglish
Publication statusPublished - 2000
Event7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations - Ghent, Belgium
Duration: 7 Jun 20007 Jun 2000

Conference

Conference7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations
CountryBelgium
CityGhent
Period7/06/007/06/00

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Keywords

  • service
  • productivity
  • productivity management
  • service operations
  • generic approach

Cite this

Shafti, F., Van Der Meer, R., & Williams, T. (2000). Productivity management and service operations: a generic approach. Paper presented at 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations, Ghent, Belgium.