Process of managing performance: An inductive model

Research output: Contribution to conferencePaper


This paper proposes a model of the performance management process from a process thinking perspective. Developed as part of the pilot phase of a multi-disciplinary research project into the nature and importance of management processes, a performance management model is proposed which is grounded in practice. Data about actual performance management processes employed by 10 Scottish manufacturing organisations was gathered by case study (semi-structured interviews, secondary data, desk research, direct observation). A mixed methods approach incorporating taxonomical methods employed by applied psychology in interpreting large amounts of qualitative data was used to structure and make sense of the findings. The data was then synthesised into the preliminary process model which, with refinement and the development of complementary tools, should provide a useful point of departure for organisations seeking to assess and improve the efficiency and effectiveness of their management processes.
Original languageEnglish
Publication statusPublished - 26 Jun 2008
EventEuroma 2008 - Gronigen, The Netherlands
Duration: 15 Jun 200818 Jun 2008


ConferenceEuroma 2008
CityGronigen, The Netherlands


  • performance management process
  • managing performance
  • management processes


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