Proactivity and compensation effectiveness in managing overbooking: an empirical examination

Research output: Contribution to conference › Abstract › peer-review

Original language	English
Publication status	Published - 6 Sept 2018
Event	Frontiers in Service 2018 - Texas State University, Austin, United States Duration: 6 Sept 2018 → 9 Sept 2018

Keywords

@conference{eee359cf9d4f4fb992d5933990ba0f73,

title = "Proactivity and compensation effectiveness in managing overbooking: an empirical examination",

keywords = "overbooking, proactivity, compensation, negative emotions",

author = "Amin Nazifi and Katja Gelbrich and Dahlia El-Manstrly",

year = "2018",

month = sep,

day = "6",

language = "English",

note = "Frontiers in Service 2018 ; Conference date: 06-09-2018 Through 09-09-2018",

}