Proactivity and compensation effectiveness in managing overbooking: an empirical examination

Amin Nazifi, Katja Gelbrich, Dahlia El-Manstrly

Research output: Contribution to conferenceAbstract

Original languageEnglish
Publication statusPublished - 6 Sep 2018
EventFrontiers in Service 2018 - Texas State University, Austin, United States
Duration: 6 Sep 20189 Sep 2018

Conference

ConferenceFrontiers in Service 2018
CountryUnited States
CityAustin
Period6/09/189/09/18

Keywords

  • overbooking
  • proactivity
  • compensation
  • negative emotions

Cite this

Nazifi, A., Gelbrich, K., & El-Manstrly, D. (2018). Proactivity and compensation effectiveness in managing overbooking: an empirical examination. Abstract from Frontiers in Service 2018, Austin, United States.