Proactivity and compensation effectiveness in managing overbooking: an empirical examination

Original language	English
Publication status	Published - 6 Sept 2018
Event	Frontiers in Service 2018 - Texas State University, Austin, United States Duration: 6 Sept 2018 → 9 Sept 2018

Conference

Conference	Frontiers in Service 2018
Country/Territory	United States
City	Austin
Period	6/09/18 → 9/09/18

Keywords

• overbooking
• proactivity
• compensation
• negative emotions

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Nazifi, A., Gelbrich, K., & El-Manstrly, D. (2018). Proactivity and compensation effectiveness in managing overbooking: an empirical examination. Abstract from Frontiers in Service 2018, Austin, United States.

Nazifi, Amin ; Gelbrich, Katja ; El-Manstrly, Dahlia. / Proactivity and compensation effectiveness in managing overbooking : an empirical examination. Abstract from Frontiers in Service 2018, Austin, United States.

@conference{eee359cf9d4f4fb992d5933990ba0f73,

title = "Proactivity and compensation effectiveness in managing overbooking: an empirical examination",

keywords = "overbooking, proactivity, compensation, negative emotions",

author = "Amin Nazifi and Katja Gelbrich and Dahlia El-Manstrly",

year = "2018",

month = sep,

day = "6",

language = "English",

note = "Frontiers in Service 2018 ; Conference date: 06-09-2018 Through 09-09-2018",

}

Nazifi, A, Gelbrich, K & El-Manstrly, D 2018, 'Proactivity and compensation effectiveness in managing overbooking: an empirical examination', Frontiers in Service 2018, Austin, United States, 6/09/18 - 9/09/18.

Proactivity and compensation effectiveness in managing overbooking: an empirical examination. / Nazifi, Amin; Gelbrich, Katja; El-Manstrly, Dahlia.
2018. Abstract from Frontiers in Service 2018, Austin, United States.

Research output: Contribution to conference › Abstract › peer-review

TY - CONF

T1 - Proactivity and compensation effectiveness in managing overbooking

T2 - Frontiers in Service 2018

AU - Nazifi, Amin

AU - Gelbrich, Katja

AU - El-Manstrly, Dahlia

PY - 2018/9/6

Y1 - 2018/9/6

KW - overbooking

KW - proactivity

KW - compensation

KW - negative emotions

M3 - Abstract

Y2 - 6 September 2018 through 9 September 2018

ER -

Nazifi A, Gelbrich K, El-Manstrly D. Proactivity and compensation effectiveness in managing overbooking: an empirical examination. 2018. Abstract from Frontiers in Service 2018, Austin, United States.