Proactivity and compensation effectiveness in managing overbooking: an empirical examination

Amin Nazifi, Katja Gelbrich, Dahlia El-Manstrly

Research output: Contribution to conferenceAbstract

Conference

ConferenceFrontiers in Service 2018
CountryUnited States
CityAustin
Period6/09/189/09/18

Keywords

  • overbooking
  • proactivity
  • compensation
  • negative emotions

Cite this

Nazifi, A., Gelbrich, K., & El-Manstrly, D. (2018). Proactivity and compensation effectiveness in managing overbooking: an empirical examination. Abstract from Frontiers in Service 2018, Austin, United States.
Nazifi, Amin ; Gelbrich, Katja ; El-Manstrly, Dahlia. / Proactivity and compensation effectiveness in managing overbooking : an empirical examination. Abstract from Frontiers in Service 2018, Austin, United States.
@conference{eee359cf9d4f4fb992d5933990ba0f73,
title = "Proactivity and compensation effectiveness in managing overbooking: an empirical examination",
keywords = "overbooking, proactivity, compensation, negative emotions",
author = "Amin Nazifi and Katja Gelbrich and Dahlia El-Manstrly",
year = "2018",
month = "9",
day = "6",
language = "English",
note = "Frontiers in Service 2018 ; Conference date: 06-09-2018 Through 09-09-2018",

}

Nazifi, A, Gelbrich, K & El-Manstrly, D 2018, 'Proactivity and compensation effectiveness in managing overbooking: an empirical examination' Frontiers in Service 2018, Austin, United States, 6/09/18 - 9/09/18, .

Proactivity and compensation effectiveness in managing overbooking : an empirical examination. / Nazifi, Amin; Gelbrich, Katja; El-Manstrly, Dahlia.

2018. Abstract from Frontiers in Service 2018, Austin, United States.

Research output: Contribution to conferenceAbstract

TY - CONF

T1 - Proactivity and compensation effectiveness in managing overbooking

T2 - an empirical examination

AU - Nazifi, Amin

AU - Gelbrich, Katja

AU - El-Manstrly, Dahlia

PY - 2018/9/6

Y1 - 2018/9/6

KW - overbooking

KW - proactivity

KW - compensation

KW - negative emotions

M3 - Abstract

ER -

Nazifi A, Gelbrich K, El-Manstrly D. Proactivity and compensation effectiveness in managing overbooking: an empirical examination. 2018. Abstract from Frontiers in Service 2018, Austin, United States.