Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers

Amin Nazifi, Katja Gelbrich, Yany Grégoire, Sebastian Koch, Dahlia El-Manstrly , Jochen Wirtz

Research output: Contribution to journal › Article › peer-review

32 Citations (Scopus)
179 Downloads (Pure)

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