Pharmacist and patient perspectives on the use of video consultations in primary care pharmacy in Scotland

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Abstract

Although over 80% of patients and 94% of healthcare professionals feel video consultations should be offered for healthcare appointments, use in pharmacy has been limited both before and during the COVID-19 pandemic (1, 3). Human Factors is the study of the interactions between humans, the tools and technologies they use and the complex environments in which they work (4). Applying human factors can assist in understanding the influence that each component of a system has on the use of video consultations.
The aim of this study was to understand the factors influencing patients' and community and general practice pharmacists' use of video consultations (VCs), using a human factors approach.
Original languageEnglish
Number of pages1
Publication statusPublished - 14 Dec 2023
Event2023 Digital Heath & Care Fest: Health & care in the digital age: underpinning care & wellbeing in health, home and communities - Technology & Innovation Centre, University of Strathclyde, Glasgow, United Kingdom
Duration: 14 Dec 202314 Dec 2023

Conference

Conference2023 Digital Heath & Care Fest
Abbreviated titleDigiFest23
Country/TerritoryUnited Kingdom
CityGlasgow
Period14/12/2314/12/23

Keywords

  • video consultations
  • pharmacy
  • healthcare

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