TY - JOUR
T1 - Pharmaceutical services in primary health care
T2 - are pharmacists and users on the same page?
AU - Borges Luz, Tatiana Chama
AU - Silva de Souza Costa, Maria Emília
AU - Portes, Daniela Santana
AU - Costa e Santos, Lucas Barbi
AU - Almeida e Sousa, Samuel Rodrigues
AU - Luiza, Vera Lucia
PY - 2017/8/31
Y1 - 2017/8/31
N2 - This study investigated structural and organizational characteristics of the Pharmaceutical Services based on Primary Health Care (PHCPS) from the viewpoints of users and pharmacists. A mixed method design was applied, combining one-to-one semi-structured interviews with four pharmacists in charge of five public dispensing facilities and 69 users, with a secondary database analysis. Data were collected from February to August 2014 in Divinopolis, a municipality in Minas Gerais State. PHCPS were similar in terms of general activities performed and staff profile and background. While users were concerned about medicines' availability and improvements related to the PHCPS' conveniences and personnel, pharmacists pointed out problems regarding infrastructure to storage. Despite most users had low information on how to use their medicines, no pharmacists declared to participate in medicines dispensing activities. There was a low match between users and pharmacists viewpoints and advantages for concentrate medicines dispensing in a smaller number of facilities were not clear.
AB - This study investigated structural and organizational characteristics of the Pharmaceutical Services based on Primary Health Care (PHCPS) from the viewpoints of users and pharmacists. A mixed method design was applied, combining one-to-one semi-structured interviews with four pharmacists in charge of five public dispensing facilities and 69 users, with a secondary database analysis. Data were collected from February to August 2014 in Divinopolis, a municipality in Minas Gerais State. PHCPS were similar in terms of general activities performed and staff profile and background. While users were concerned about medicines' availability and improvements related to the PHCPS' conveniences and personnel, pharmacists pointed out problems regarding infrastructure to storage. Despite most users had low information on how to use their medicines, no pharmacists declared to participate in medicines dispensing activities. There was a low match between users and pharmacists viewpoints and advantages for concentrate medicines dispensing in a smaller number of facilities were not clear.
KW - primary health care
KW - pharmaceutical services
KW - pharmacists
KW - outpatients
U2 - 10.1590/1413-81232017228.29642016
DO - 10.1590/1413-81232017228.29642016
M3 - Article
SN - 1413-8123
VL - 22
SP - 2463
EP - 2474
JO - Revista Ciência & Saúde Coletiva
JF - Revista Ciência & Saúde Coletiva
IS - 8
ER -