Performance measurement: the comparison between a process and a model approach

Umit Bititci, Trevor Turner, M. Bourne

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

This paper discusses and disseminates the results of a comparative study conducted by the researchers at Cambridge and Strathclyde, in order to develop a better understanding of the relative merits of their frameworks for performance measurement. The study focuses on a small manufacturing company, which used the process designed by the Cambridge group to design and implement a performance measurement system. The Reference Model developed by the Strathclyde group was then used to audit the company's performance measurement system. The paper concludes that the two approaches are complementary if a business process view of performance measurement is taken.
Original languageEnglish
Pages (from-to)135-153
Number of pages19
JournalInternational Journal of Business Performance Management
Volume3
Issue number2/3/4
DOIs
Publication statusPublished - 2001

Keywords

  • performance management
  • audit
  • management process

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