Performance measurement for stakeholders: the case of Scottish local authorities

M. Wisniewski, D. Stewart

Research output: Contribution to journalArticle

58 Citations (Scopus)

Abstract

With continuing pressures for transparency, accountability and value for money, measuring the performance of public sector organisations is attracting increasing academic and management attention. However, little attention appears to have been paid to the performance information needs of stakeholders. This paper describes work with a number of Scottish local authority services to develop an information portfolio that would meet the performance measurement needs of diverse stakeholders. Overall, the approach was found to be useful, allowing services to identify the key stakeholders with an interest in their service's performance, the judgements about performance that each group wanted to make and the key information that stakeholders would need.
LanguageEnglish
Pages222-233
Number of pages11
JournalInternational Journal of Public Sector Management
Volume17
Issue number3
DOIs
Publication statusPublished - 2004

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performance measurement
stakeholder
performance
accountability
public sector
transparency
responsibility
local authority
management
need
services
Group

Keywords

  • local authorities
  • local government
  • performance management
  • public sector
  • Scotland

Cite this

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Performance measurement for stakeholders: the case of Scottish local authorities. / Wisniewski, M.; Stewart, D.

In: International Journal of Public Sector Management, Vol. 17, No. 3, 2004, p. 222-233.

Research output: Contribution to journalArticle

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