Performance measurement: challenges for tomorrow

Umit Bititci, Patrizia Garengo, Viktor Dörfler, Sai Nudurupati

Research output: Contribution to journalArticle

288 Citations (Scopus)
477 Downloads (Pure)

Abstract

This paper demonstrates that the context within which performance measurement is used is changing. The key questions posed are: Is performance measurement ready for the emerging context? What are the gaps in our knowledge? and Which lines of enquiry do we need to pursue? A literature synthesis conducted by a team of multidisciplinary researchers charts the evolution of the performance-measurement literature and identifies that the literature largely follows the emerging business and global trends. The ensuing discussion introduces the currently emerging and predicted future trends and explores how current knowledge on performance measurement may deal with the emerging context. This results in identification of specific challenges for performance measurement within a holistic systems-based framework. The principle limitation of the paper is that it covers a broad literature base without in-depth analysis of a particular aspect of performance measurement. However, this weakness is also the strength of the paper. What is perhaps most significant is that there is a need for rethinking how we research the field of performance measurement by taking a holistic systems-based approach, recognizing the integrated and concurrent nature of challenges that the practitioners, and consequently the field, face.
Original languageEnglish
Pages (from-to)305–327
Number of pages23
JournalInternational Journal of Management Reviews
Volume14
Issue number3
Early online date24 Jun 2011
DOIs
Publication statusPublished - Sep 2012

Keywords

  • performance measurement
  • performance management

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  • Research Output

    • 288 Citations
    • 1 Paper

    Performance measurement: questions for tomorrow

    Bititci, U., Garengo, P., Dörfler, V. & Mendibil, K., Sep 2009.

    Research output: Contribution to conferencePaper

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