Performance measurement: a business process view

Umit Bititci, Allan Carrie, L McDevitt

Research output: Contribution to conferencePaper

Abstract

The Performance Management Process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The Performance measurement System is the information system which is at the hart of the Performance Management Process and it is of critical importance to the effective and efficient functioning of the Performance Management System. Research Identified two critical elements with respect to the content and structure of the Performance Measurement System, these are:- Integrity and Deployment. The Viable Systems Model (VSM) provides a framework for assessing the Integrity of the performance measurement system. The Reference Model developed for Integrated Performance Measurement Systems provides a framework against which performance measurement system can be designed and audited.

Conference

ConferenceIFIP WG 5.7 Working Conference on Modelling Techniques for Business Process Re-engineering and Benchmarking
CountryUnited Kingdom
Period1/01/97 → …

Fingerprint

Performance measurement
Business process
Performance measurement system
Integrity
Performance management
Management process
Viable system model
Reference model
Performance management systems
Integrated
Information systems
Functioning

Keywords

  • performance management
  • audit
  • integration
  • performance measurement

Cite this

Bititci, U., Carrie, A., & McDevitt, L. (1997). Performance measurement: a business process view. Paper presented at IFIP WG 5.7 Working Conference on Modelling Techniques for Business Process Re-engineering and Benchmarking, United Kingdom.
Bititci, Umit ; Carrie, Allan ; McDevitt, L. / Performance measurement : a business process view. Paper presented at IFIP WG 5.7 Working Conference on Modelling Techniques for Business Process Re-engineering and Benchmarking, United Kingdom.15 p.
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author = "Umit Bititci and Allan Carrie and L McDevitt",
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Bititci, U, Carrie, A & McDevitt, L 1997, 'Performance measurement: a business process view' Paper presented at IFIP WG 5.7 Working Conference on Modelling Techniques for Business Process Re-engineering and Benchmarking, United Kingdom, 1/01/97, .

Performance measurement : a business process view. / Bititci, Umit; Carrie, Allan; McDevitt, L.

1997. Paper presented at IFIP WG 5.7 Working Conference on Modelling Techniques for Business Process Re-engineering and Benchmarking, United Kingdom.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Performance measurement

T2 - a business process view

AU - Bititci, Umit

AU - Carrie, Allan

AU - McDevitt, L

PY - 1997

Y1 - 1997

N2 - The Performance Management Process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The Performance measurement System is the information system which is at the hart of the Performance Management Process and it is of critical importance to the effective and efficient functioning of the Performance Management System. Research Identified two critical elements with respect to the content and structure of the Performance Measurement System, these are:- Integrity and Deployment. The Viable Systems Model (VSM) provides a framework for assessing the Integrity of the performance measurement system. The Reference Model developed for Integrated Performance Measurement Systems provides a framework against which performance measurement system can be designed and audited.

AB - The Performance Management Process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The Performance measurement System is the information system which is at the hart of the Performance Management Process and it is of critical importance to the effective and efficient functioning of the Performance Management System. Research Identified two critical elements with respect to the content and structure of the Performance Measurement System, these are:- Integrity and Deployment. The Viable Systems Model (VSM) provides a framework for assessing the Integrity of the performance measurement system. The Reference Model developed for Integrated Performance Measurement Systems provides a framework against which performance measurement system can be designed and audited.

KW - performance management

KW - audit

KW - integration

KW - performance measurement

M3 - Paper

ER -

Bititci U, Carrie A, McDevitt L. Performance measurement: a business process view. 1997. Paper presented at IFIP WG 5.7 Working Conference on Modelling Techniques for Business Process Re-engineering and Benchmarking, United Kingdom.