Performance management: TQM versus HRM - lessons learned

J. Gennard, E. Soltani, R.B. Van Der Meer, T.M. Williams

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


This article focuses on the key research findings and challenges pertaining to evaluation and managing the employee performance in the context of quality management derived from the literature survey, questionnaire survey, and a semi-structured interview survey. Topics include the generic criteria of the current HR performance evaluation systems, the main criteria of a quality-driven HR performance evaluation system, and the extent to which HR performance evaluation systems have been adjusted to integrate TQM requirements. Thus, the goal of the article is to review the published literature and highlight the actual practices and trends in the HR performance evaluation in organisational environments with a quality orientation. It concludes that by highlighting where we have made progress, acknowledge critical gaps, and attempt to stimulate additional research.
Original languageEnglish
Pages (from-to)38-49
Number of pages11
JournalManagement Research News
Issue number8
Publication statusPublished - 2003


  • human resource management
  • performance management
  • total quality management


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